I set this up with the new TVA50 voicemail and a dash 7 TD (it is an 816). Works OK depending on how reliable the Telco hookflash works.
Callers choose specific option from Custom Service menu (press 1 to transfer...). There is silence during the transfer period before it starts ringing at the other end. Another option would be the cell phone transfer with a PRI, but I'm guessing PRI is not available if DSL is not available... although you never know! There are flex PRI packages that incorporate data, too. Who is the Telco? Thanks, Marc Halberg The Phone Man 5666 La Jolla Blvd. #303 La Jolla, CA 92037 www.ephoneman.com [email protected] (619) 528-1900 x101 800-878-PHON "Specializing in Panasonic Communications Systems since 1981" -----Original Message----- From: Charles Patterson [mailto:[email protected]] Sent: Thursday, January 15, 2009 6:36 PM To: Deidre Volcker Cc: [email protected] Subject: Re: KX-T: With Old Equipment (KX-TD1232 + TVS120),Looking for a Way to Do Unattended EFA Transfer to Outside Line Hi You can fool the TVS to send a hook flash to the co and make a transfer over the centrex. That is not the same as forwarding an extension though, the caller has to make a selection from a custom menu. I had a customer with Centrex and they had a speed dial feature through the centrex as well, this let us program a few options for getting transferred outside. Let me know if you need more details on that. Then they needed more flexiblity and we got a call-diverter box (I think it was from Viking or possibly Sandman.com) That box sat on an analog extension and was able to send the hookflash to the outside line and transfer a call. The better method is with the newer TDA or TDE and TVA voicemail. The TVA can send the hookflash back to the phone line and transfer the call. I think it only works with the TDA or better ksu, I'm not sure about the TD. I have a office set up to do that on weekends. Now I did NOT set it to play music on hold or to wait for the outside party to answer. I have it set to transfer and hang up. I believe it can monitor the call and divert to voicemail if you play with the timers and settings. I didn't want to take the time for this install. Charles Charles Patterson [email protected] Patterson Communications, Inc. Tarrytown, NY On Thu, Jan 15, 2009 at 2:43 PM, Deidre Volcker <[email protected]> wrote: > After days of researching and experimentation, I'm pretty sure it is NOT > possible, at least with this equipment, to perform an unattended Centrex > transfer to an outside phone number. Looking for confirmation from others > who may have attempted this. > > The idea is to have either a human attendant or AA transfer incoming calls > to an employee's extension that is forwarded to the employee's home. > > We are successful doing this using the Call Forwarding to Outside Line > feature, but that configuration seems to necessarily (and unavoidably) > invoke the KX-TD1232's conferencing feature. The resulting "patched > through" call then uses 2 phone lines for the duration of the call; and we > have found the KX-TD1232's conferencing feature, even with the upgraded > conferencing chip, unable to produce connections where parties can hear each > other well. > > We can manually do an Attended human transfer to the employee's home number > (with Program 990 [System Additional Information] Area 01, Field 3, set to > make the FLASH button on a PT result in EFA). But, we also need this > ability in an unattended manner performed by AA. > > Can a newer Pana KSU + VPS combo handle the objective? > > Ultimate Wish: > If a configuration with newer Pana equipment does exist, then the ultimate > wish is for AA to continue to monitor the transferred call to make sure it > is answered by the employee at home within a specified number of rings. > And, if it is not, for AA to bring it back and handle it according to the > employee's VM mailbox's Incomplete Call Handling setup. Does this 'ultimate > wish' capability exist, or is it too much to ask for presently. It'd also > be nice if MOH could be played for the caller for the duration of the hold > time while the transfer is being attempted and/or completed. Do the newer > VPSs have their own external music source ports, or a way to pipe through > the source connected to the KSU? > > Thanks in advance. > > Deidre Volcker > [email protected] > > > > > > > > > > > > > > > > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
