if you have the tvs answering on an intercept and not
acting as an auto attendant, some earlier versions will
send callers to mbx 101. the "fix" is to delete mbx 101
the tvs will, at that point have to send call to top
menu. The reason it now is sending calls to mbx 101 is
because the lowest ringing ext (101)is the "owner" of
the call, if ext 101 has no mbx the only place left to
go is to the top menu, or you could upgrade the unit.
> Have a KX-TD1232-1 that is Integrated to a KX-TVS100. Have defaulted both units
> twice and re-integrated twice. Trouble is that when TVS answers incoming calls
> the voice mail says you have reached mail box 101. 4 ports are set to use
> Customer Greating 1 and Custom screen 1 both have recorded messages to use on
> anser. I think I have a bad TVS unit. Both units are used. Does anyone have
> an answer of remedy?
>
>
>
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