Hey Martin, I don't normally like sending detailed, fisking "me too" messages, but I strongly agree with particular points here.
On Thu, Oct 7, 2010 at 3:22 AM, Martin Pool <[email protected]> wrote: ... > I'm glad we're doing a retrospective on this, but we shouldn't > overlook the positives: we've reenabled a useful feature, we have > communicated to our users about an upcoming change rather than > surprising them, and although the delivery caused a bit of excess > email it could have been a lot worse. +1 > I still think it's true that the majority of Launchpad users don't > read the blog or the mailing list, so if we do have to tell them about > something, we have to either send mail or have a way to give them a > notification through the web UI. We have to build up the muscles to > do notifications well, and look for ways to avoid changes that need > them to be warned. +1 If you wanted to, you could put this under a broader theme of automating and smoothing out operational tasks. In some ways, out mass mail is not much different from running a write query on live. In a project as big & long-running as this one, few things are "once off". I know that you, Martin, are keen for web-based notifications. Me too. > Beyond the actions Deryck lists, perhaps we should have a guiding > principle that for changes like this we'll ramp it slowly rather than > sending it to everyone at once, perhaps guided by a feature scope that > selects. Better to send 20 mails to 1% of users and have them > complain, then stop the script... +1 I think it'll take all of us a while to start thinking this way, but it's worth starting now. cheers, jml _______________________________________________ Mailing list: https://launchpad.net/~launchpad-dev Post to : [email protected] Unsubscribe : https://launchpad.net/~launchpad-dev More help : https://help.launchpad.net/ListHelp
