I have to agree with you, all the support claims slipping through that I've seen people have explicitly said that they were from country x and spoke language y, or were obviously formed of broken English attributed to language y. Because of this we definitely need to make things a bit more "language neutral" I'm also not saying translate everything for everyone. But make it easier for people using English as a second language. This should require almost no effort. And it just a matter of literal speaking. Most people who learn English as a foreign language still think in the mindset of their native language, therefore, to accommodate that we have to be literal and blunt.
On Jan 5, 2008 8:24 PM, Mackenzie Morgan <[EMAIL PROTECTED]> wrote: > On Jan 4, 2008 6:56 AM, Pedro Alejandro Lopez-Valencia <[EMAIL PROTECTED]> > wrote: > > > > > On Fri, 2008-01-04 at 15:41 +1100, Sarah Hobbs wrote: > > > -----BEGIN PGP SIGNED MESSAGE----- > > > Hash: SHA1 > > > > > > Bruce Cowan wrote: > > > > There appears to have been a lot of support requests to this list, > > does > > > > anyone know why there has been a sudden increase? > > > > > > I would assume it's the same reason that people request cds to be sent > > > to them - they don't read, even what's blatantly in front of them. > > > > There is also the language and though-process barriers. As far as I've > > noticed, all requests for this kind of help have come from native > > Mandarin and Cantonese speakers. My experience trying to learn Mandarin > > and Japanese is that as a native speaker of any romanic/germanic/slavic > > european language, you have to rewire your brain to be able to think in > > any sino-altaic language and from the comments from friends who are > > native speakers of CJKV llanguages, it holds true the other way around. > > Accordingly, perception of reality is very different. Human languages > > can be as mind altering as schroom salad. :-) > > > > Hmm.... I bet they are hitting the list after reading the help pop-up at > > > > launchpad.net. It is not clear enough! What about changing: > > > > """ > > You can also find help on the Launchpad users mailing list or online via > > IRC, on Freenode, channel #launchpad. > > """ > > > > to something explicit: > > > > """ > > You can also find help on using Launchpad atthe Launchpad users mailing > > list or online via IRC, on Freenode, channel #launchpad. For help with > > Ubuntu please visit https://lists.ubuntu.com. > > """ > > > > Or similar. > > > Hey here's something else to consider: are the messages shown only in > English? Perhaps it'd be good if at least error messages (the whole site > would be insane) were shown in multiple languages. I know GMail looks at > the user agent string and sets the language of the GMail login screen to > whatever language your computer's locale is set for. Could something > similar be done to show the error and help messages in the visitor's native > language? > > -- > Mackenzie Morgan > Linux User #432169 > ACM Member #3445683 > http://ubuntulinuxtipstricks.blogspot.com <-my blog of Ubuntu stuff > apt-get moo > -- > launchpad-users mailing list > [email protected] > Modify settings or unsubscribe at: > https://lists.ubuntu.com/mailman/listinfo/launchpad-users > > -- Cheers, Bryan
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