Here is a copy of one of the emails:
"Open ports range 5004 and 5060-65534 UDP in your firewall to allow SIPphone calls. You might want to check first to see if you are behind asymetric NAT. Dial '*0' and wait for the announcement. If you hear the message "You are behind a NAT" then you won't be able to make any calls no matter how you set up your firewall. In this case you might want to try updating the firmware on your router. If that doesn't work then you will need to try a different router."
Thank you Robert Chambers
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