On Wed, Feb 26, 2014 at 6:18 PM, Chris Travers <[email protected]>wrote:
>
>
>
> On Wed, Feb 26, 2014 at 7:40 AM, o1bigtenor <[email protected]> wrote:
>
>> Greetings
>>
>> I had been using Kaddressbook to keep track of contact information for my
>> network and have now gotten to where I have had a number of issues with
>> same so am looking for a replacement.
>>
>> There are some CRM aspects in LedgerSMB but what I was able to find was
>> hard to find and to get to and wasn't quite detailed enough for what I
>> want.
>>
>> Is updating/enhancing/changing the CRM aspects present today in LedgerSMB
>> on the radar?
>>
>
> It is on the radar. There is a lot we'd like to do here. The real issues
> are both ensuring that the changes meet real business goals and finding
> time to do the development. If you have ideas on what can be improved,
> please raise the issues here.
>
> Here are things that are personally on my radar. I mentioned that I am
> building a rental module, but after that my next major addon I want to
> build is a customer/vendor portal which can handle ticketing and order
> entry.
>
> This means being able to track tickets per customer or vendor (for
> example, support requests, requests for more information, etc), which
> itself would require better CRM functionality. For 1.4, in theory,
> customer todo's are supported by the database. They aren't currently
> supported by the front-end though.
>
> The area after this that would come up is scheduling. That's a ways off.
> If you need something like that I would second Istvan's suggestion of
> egroupware.
>
Took a quick look at eGroupware and the price about scared me away from
anything else.
Maybe I should delineate what I am doing and that might make things a
little clearer.
We have a small farm which I am trying to move in the CSA (Customer
Supported Agriculture) direction. This means that I am producing things
myself and trying to sell to the customer directly. Some of that will be
using Farmer's Markets but a lot of it is word of mouth and contact
developed. This means that I have a disparate group of products with a
common theme that they taste good (hearty bread(s), free run eggs, free run
chickens, grass fed beef and am looking at producing sheep's milk cheeses.
All of that means that I get to do a lot of paperwork! (With much more on
the horizon with the cheese making!)
I am looking at creating my own information systems re: cheese making but
there is a lot of information used in the management of a dairy.
Had been using Kaddressbook but somehow there are some dependencies that
are causing problems and I can't determine how to get rid of them (Debian
testing) and in looking there really isn't a good contact system that I
could find. Most of what I found hadn't been worked on for 5 to 10 years
and the three I tried I couldn't get to install completely so if needs be I
can use something like a spreadsheet (I am quite comfortable there) to get
something that will let me keep a good contacts list. In a small business
your contacts are very much important so that's why I thought I would ask.
Thanking one and all for their consideration!
Darald
------------------------------------------------------------------------------
Flow-based real-time traffic analytics software. Cisco certified tool.
Monitor traffic, SLAs, QoS, Medianet, WAAS etc. with NetFlow Analyzer
Customize your own dashboards, set traffic alerts and generate reports.
Network behavioral analysis & security monitoring. All-in-one tool.
http://pubads.g.doubleclick.net/gampad/clk?id=126839071&iu=/4140/ostg.clktrk
_______________________________________________
Ledger-smb-devel mailing list
[email protected]
https://lists.sourceforge.net/lists/listinfo/ledger-smb-devel
