On 27 Jan 2008, at 18:32, Joshua D. Drake wrote:
> Chris Travers wrote:
>
>> Hmmmm......  I guess I would scale back that promise a little :-)
>>
>> Most of the time when people speak of CRM they mean:
>>
>> 1)  Contact management plus categorization
>> 2)  Comment tracking
>> 3)  Task tracking (i.e. sales opportunities, etc)
>> 4)  Appointment Tracking
>>
>> 1.3 will do the first two quite well.  It will not do everything that
>> people want from a "complete" CRM without some additional  
>> extensions to
>> the database.  I am sure these will come in the form of add-ons later
>> (any volunteers?) but they are not there now and there are no current
>> pkans to add scheduling and task tracking to the financial core of  
>> the
>> application.
>
> Well I can easily add the data structure for three and four.

The question is whether this is desirable.
Does LedgerSMB wish to compete with fully-functional CRMs?

Personally, all I would like is that LedgerSMB be able to get contact  
details from an LDAP database, or export its users using an LDAP  
interface.

For task & appointment tracking I use iCal on my notebook / desktop  
machines, and am likely to look at Apple's iCal server - which is  
free & open-source - in the near future. Unless you're planning an  
"Exchange killer" then I find appointment tracking to be an  
undesirable feature in Ledger SMB.

Stroller.

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