Sherry/Support wrote:
Ron,
The programmers have been working on a lot of issues for this next release.
The beta testers just got the latest test build on Monday and immediately
found a couple of small problems that the programmers needed to "touch up".
Of course, this is Thanksgiving weekend and I'm sure the programmers have
been relaxing with their families along with many of the beta testers!
We're hoping it will be released soon.
Thanks for using Legacy.
Sherry
Customer Support
Millennia Corporation
[EMAIL PROTECTED]
http://www.LegacyFamilyTree.com
We are changing the world of genealogy!
When replying to this message, please include all previous correspondence.
Thanks.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Bernier
Sent: Saturday, November 25, 2006 10:26 AM
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Missing all my half relatives
<snip>
We have been repeatedly told that this problem will be fixed in the next
update. Unfortunately, nobody is saying when that next update is going to
be. It seems like this issue is much more important to the users that are
affected than it is to the programmers. It was made to sound like this
problem would be handled as a top priority, but that certainly has not
happened.
Regards,
Ron Bernier
Sherry,
This is not a problem that just all of a sudden appeared over the
Thanksgiving Holiday. The programmers introduced this bug with their
update in August. People were assured that the problem would be taken
care of fairly quick because it was causing problems for a lot of
people. We've been repeatedly told that the problem was fixed for the
next update. The Legacy users/customers should not have had to wait
this long to fix a bug that was created by the programmers and caused a
problem where there was previously no problem. Unfortunately, I think
Legacy's attention to customer service is beginning to go down hill.
Regards,
Ron Bernier
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