Yes, Michelle, it was a Norton problem. This is what happened and the fix! But I spent 3 hrs. on the phone today with Norton. I let them access my computer and we tried going to Ancestry.com with certain things clicked on and off within the program. Then the tech deleted all of the program and the images at Ancestry.com could be viewed, once again. The tech next installed the Norton 360 that I had last year, and I still was able to access the images. I spent 10 hrs. with Dell on Saturday and Sunday, a nasty e-mail to ancestry.com yesterday, oops! and my plea to Legacy, and then 3 hrs. today with Norton, which was the problem. I am one happy camper, now! :-D Thanks for replying to my plea for help! It was very much appreciated!
Darlene [EMAIL PROTECTED] You are never too old to set another goal or to dream a new dream." ~ C.S. Lewis, 1898-1963 --- On Tue, 6/17/08, MICHELLE CROSBY <[EMAIL PROTECTED]> wrote: > From: MICHELLE CROSBY <[EMAIL PROTECTED]> > Subject: Re: [LegacyUG] Off topic, but need help, off of this list, > concerning Ancestry.com! > To: LegacyUserGroup@legacyfamilytree.com > Date: Tuesday, June 17, 2008, 4:09 PM > Darlene, > One last thought- what version of Norton are you using? > Norton is known to have caused some problems, it tended to > clog up both my computers which then ran slow- I have heard > that it has caused some other problems as well. I had to go > to the Norton's web site and get a "removal" > tool to actual remove all of Norton from the computers. > Its funny, why would they have to proved a removal tool if > it wasn't causing any problems. even if you turn it > off it may have embedded itself into your system causing > problems. I'm not a geek just know a lot of them, and > this was their suggestion for you- actually use the removal > tool to get rid of Norton's from your computer. See if > that allows the images to be viewed. If it does than > Norton was embedded in your system, then you will have to > purchase a different anti virus program. Some computers > are not experiencing any problems with Norton- some are, > like both of mine. > Shelly > ----- Original Message ----- > From: Darlene & Don > Hicks<mailto:[EMAIL PROTECTED]> > To: > LegacyUserGroup@legacyfamilytree.com<mailto:LegacyUserGroup@legacyfamilytree.com> > > Sent: Tuesday, June 17, 2008 12:42 PM > Subject: Re: [LegacyUG] Off topic, but need help, off of > this list, concerning Ancestry.com! > > > Thanks to all of you who responded to my problems with > Ancestry! I am sorry that I brought this problem up, on > this list, but I contacted Dell, Norton, Ancestry.com and > read lots of blogs about this problem and have tried each > and every one, with no success. :( I finally wrote to > Ancestry and told them if this problem is not fixed, post > haste, that I would not be renewing next March. The calls > to the various programs, listed above, resulted in each one > passing the blame unto the next one. I guess I was > desperate and still am. So for now, I guess my searching > will have to be put on hold; at least where Ancestry is > concerned. I have plenty to do, though with Legacy7 and > cleaning up my sources; being consistant has never been one > of my high points, in dealing with genealogy. :-] > > Thanks, again, to all of you who tried to help me! I > appreciate it so very much! :) > > Darlene > [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> > > > > > You are never too old to set another goal or to dream a > new dream." ~ C.S. Lewis, 1898-1963 > > > > --- On Mon, 6/16/08, Christina > <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> > wrote: > > > From: Christina > <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> > > Subject: Re: [LegacyUG] Off topic, but need help, > off of this list, concerning Ancestry.com! > > To: > LegacyUserGroup@legacyfamilytree.com<mailto:LegacyUserGroup@legacyfamilytree.com> > > Date: Monday, June 16, 2008, 3:28 PM > > Got this announcement when I finished the email > > > > "Announcing: updating system 6-11-08, may be > > preventing viewing original > > records" > > > > On Mon, Jun 16, 2008 at 1:25 PM, Christina > > > <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> > wrote: > > > > > Darlene, > > > > > > I am having problems as well. I have not done > anything > > to my computer and > > > tried both browsers IE 7 and Netscape 9. I have > sent a > > message to Ancestry > > > about the problem. > > > > > > Christina > > > > > > > > > On Sun, Jun 15, 2008 at 10:50 PM, Darlene & > Don > > Hicks > <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> > > > wrote: > > > > > >> Hi > > >> I cannot see the images on Ancestry.com, > any > > longer. I had automatic > > >> updates on my Windows XP Service pack two > and it > > downloaded the update with > > >> service pack three. Over the weekend I had > all > > kinds of problenms with My > > >> Dell desktop computer and finally got Dell > tech > > support to help me. I had > > >> two viruses while I had Norton turned off, > for 1/2 > > a day and so the techs > > >> reinstalled Windows and I have service pack > 2, > > now. When I first did > > >> searches, at Ancestry.com, last evening, it > > accessed the census images fine, > > >> but when I tried it today, it freezes the > screen, > > again! Norton 360 is up > > >> and running and I have no threats. I went > into > > Ancestry image viewer and > > >> deleted it, but it made no change in my > access to > > images. There are > > >> probably more files hidden. Can someone > please > > give me a heads up on what > > >> could be the problem? I payed $300 for > another > > year with Ancestry.com in > > >> March and not getting the census images is > a real > > bummer! Thanks for any > > >> and all > > >> help with this problem! > > >> > > >> Darlene > > >> > [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> > > >> > > >> > > >> You are never too old to set another goal > or to > > dream a new dream." ~ > > >> C.S. Lewis, 1898-1963 > > >> > > >> > > >> > > >> > > >> > > >> > > >> > > >> Legacy User Group guidelines: > > >> > http://www.LegacyFamilyTree.com/Etiquette.asp<http://www.legacyfamilytreecom/Etiquette.asp> > > >> Archived messages: > > >> > > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/<http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/> > > >> Online technical support: > > > http://www.LegacyFamilyTree.com/Help.asp<http://www.legacyfamilytree.com/Help.asp> > > >> To unsubscribe: > > > http://www.LegacyFamilyTree.com/LegacyLists.asp<http://www.legacyfamilytree.com/LegacyLists.asp> > > >> > > >> > > >> > > >> > > > > > > > > > -- > > > - Christina Hruška > > > > > > --And the Dragon Grins... > > > > > > > > > > > -- > > - Christina Hruška > > > > --And the Dragon Grins... > > > > > > > > > > > > Legacy User Group guidelines: > > > > > http://www.LegacyFamilyTree.com/Etiquette.asp<http://www.legacyfamilytreecom/Etiquette.asp> > > > > Archived messages: > > > > > > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/<http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/> > > > > Online technical support: > > > http://www.LegacyFamilyTree.com/Help.asp<http://www.legacyfamilytree.com/Help.asp> > > > > To unsubscribe: > > > http://www.LegacyFamilyTree.com/LegacyLists.asp<http://www.legacyfamilytree.com/LegacyLists.asp> > > > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp<http://www.legacyfamilytreecom/Etiquette.asp> > Archived messages: > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/<http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/> > Online technical support: > http://www.LegacyFamilyTree.com/Help.asp<http://www.legacyfamilytree.com/Help.asp> > To unsubscribe: > http://www.LegacyFamilyTree.com/LegacyLists.asp<http://www.legacyfamilytree.com/LegacyLists.asp> > > > > > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages: > > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > Online technical support: > http://www.LegacyFamilyTree.com/Help.asp > > To unsubscribe: > http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
