Hi Debbie, Sorry you've had computer troubles. I lost my old computer the end of April and had no problems with Mozy. Thank you, Mozy, for being there!
Just go into Mozy & follow the prompts to restore your file. Did you download Mozy and use the "Restore File" button? Don't worry about recognizing your new computer until you've downloaded the program. Do you know your password? Let us know how it works out for you. Joyce Drinkwater Herzog On Sun, Aug 31, 2008 at 10:23 AM, Debbie Medeiros <[EMAIL PROTECTED]>wrote: > I found the customer # in my manuel on the packing slip I received. I > should have put it on the cd sleeve. It's there now for future reference. > This is a new computer and I am having trouble with my backup at Mozy. They > are not recognizing the new computer and I am unable to get into the old > one. So I will have to wait to get help from them. > > Thank you for your help. Hopefully everything will restore properly. > > Debbie > > > > On Sun, Aug 31, 2008 at 9:56 AM, Sherry/Support < > [EMAIL PROTECTED]> wrote: > >> Debbie, >> >> Sales can provide you with this information. You can contact them >> directly >> by email to [EMAIL PROTECTED] or by phone from US or Canada to >> 1-800-753-3453. >> >> They *may* reply to an email over the weekend. We're not normally open on >> weekends and holidays but with the current workload we're all working >> weird >> hours <g> >> >> However, if you install the Standard Edition now and wait until Tues to >> get >> the customer number to unlock the Deluxe features, you'll still be able to >> work in Legacy - you just won't have access to the Deluxe features and >> reports. >> >> Thanks for using Legacy. >> >> Sherry >> Customer Support >> Millennia Corporation >> [EMAIL PROTECTED] >> http://www.LegacyFamilyTree.com <http://www.legacyfamilytree.com/> >> >> We are changing the world of genealogy! >> >> When replying to this message, please include all previous correspondence. >> Thanks. >> >> >> --------Original Message------------- >> >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] On Behalf Of Debbie >> Medeiros >> Sent: Sunday, August 31, 2008 4:59 AM >> To: legacyusergroup@legacyfamilytree.com >> Subject: [LegacyUG] Customer Number >> >> My computer crashed and right now I am trying to reload Legacy 7. I have >> the >> deluxe version, but I can't find the customer number that I need. It is >> not >> on the sleeve and I can't remember where it came from when I first >> installed >> ver 7. Do I have to load the free version and wait til Tuesday to call >> support? Or can anyone help me now? >> >> Thanks >> Debbie >> >> >> >> >> Legacy User Group guidelines: >> >> http://www.LegacyFamilyTree.com/Etiquette.asp<http://www.legacyfamilytree.com/Etiquette.asp> >> Archived messages: >> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ >> Online technical support: >> http://www.LegacyFamilyTree.com/Help.asp<http://www.legacyfamilytree.com/Help.asp> >> To unsubscribe: >> http://www.LegacyFamilyTree.com/LegacyLists.asp<http://www.legacyfamilytree.com/LegacyLists.asp> >> >> >> >> > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > -- Researching Descendants and Ancestors of Paul Drinkwater, born 1789 in Sandhurst, Gloucestershire, England Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
