Thanks Ronald,
You've solved it!
I uninstalled the 3D software now Legacy is working again. I had to shut
down and restart for the changes to take effect. I don't know what went
wrong overnight with the 3D mapping software as I haven't used it for a
while and I did a virus check and found nothing, but hey ho. Now that it's
gone all the maps are displaying well, nothing is closing down, and the
links on the Legacy tab are working home tab again.
I don't think I'll reinstall it. To be honest I am happy enough using the 2D
maps.
Thanks again to everyone that helped.
Debbie - I would give this a try if your problem is still there.
Jennifer
----- Original Message -----
From: "ronald ferguson" <ronfe...@msn.com>
To: <legacyusergroup@legacyfamilytree.com>
Sent: Wednesday, February 25, 2009 11:33 PM
Subject: RE: [LegacyUG] Legacy Crashing when using Master Locations List
Jennifer,
If you have installed Visual Earth in order to get the 3D effect, I would
try uninstalling it. If it resolves the problem then it could be
reinstalled. I have it installed myself and it is not causing me a problem,
but one never knows.
Ron Ferguson
_____________________________________________________________________
*New* Improved Interface for OpenOffice.org Contacts Database
http://www.fergys.co.uk
View the Grimshaw Family Tree at:
http://www.fergys.co.uk/Grimshaw/
For The Fergusons of N.W. England See:
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_____________________________________________________________________
----------------------------------------
From: jennifer-br...@tiscali.co.uk
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Legacy Crashing when using Master Locations List
Date: Wed, 25 Feb 2009 23:21:25 +0000
Sherry,
Thanks for the advice, but I'm afraid it hasn't completely solved the
problem for me. The software is still closing down if I try to use the map
feature. If I don't switch on the map in the Master locations list it
works,
but with the map on the software shuts down.
Jennifer
----- Original Message -----
From: "Sherry/Support"
To:
Sent: Wednesday, February 25, 2009 9:56 PM
Subject: RE: [LegacyUG] Legacy Crashing when using Master Locations List
I'm going to have you do a complete uninstall and then reinstall. After
you
uninstall Legacy, with Windows Explorer look in the C:\Legacy folder or
whichever folder you had Legacy installed in. Within this folder you
will
find several files remaining that you will need to delete. Carefully
delete the following files with the file extension of:
.usr (defined as "USR File")
.exe (defined as "Application")
.ocx (defined as "ActiveX Control")
Legacy.exe.local (defined as "LOCAL file")
If the last two files aren't there, don't worry about them.
DO NOT delete any of the folders like the Data folder, Picture Folder or
Web
Folder as these folders hold your data and you don't want to accidentally
delete your family file or pictures. Don't delete any reports you may
have
saved to the main Legacy folder nor should you delete the Legacy*.lic
file.
All the other files should be deleted. You'll need to reset your
preferences after you reinstall.
Download the latest build of the Standard Edition from our website by
clicking on the Download menu button.
**When you reinstall, make sure that all other programs are shut down and
your anti-virus and anti-spyware software is disabled.**
Thanks for using Legacy.
Sherry
Customer Support
Millennia Corporation
supp...@legacyfamilytree.com
http://www.LegacyFamilyTree.com
We are changing the world of genealogy!
When replying to this message, please include all previous
correspondence.
Thanks.
-----Original Message-----
From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On
Behalf
Of Jennifer Brown
Sent: Wednesday, February 25, 2009 1:03 AM
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Legacy Crashing when using Master Locations List
To clarify what happens -
I click on the drop down arrow to open the locations list. It opens fine
and
the map displays. I then click on a location and the locations list box
'fades' - I don't know exactly how to describe it. Instead of displaying
the
locations box with the map I get a very faint box with no map. No error
messages. It sits for a couple of seconds and then I get a Windows
message
that Legacy has stopped working and Windows will check for a solution.
Legacy shuts down and I have to restart the programme.
Jennifer
----- Original Message -----
From: "ronald ferguson"
To:
Sent: Wednesday, February 25, 2009 8:57 AM
Subject: RE: [LegacyUG] Legacy Crashing when using Master Locations List
What *exactly* do mean mean by crashing? Do you get any error messages
and
if so what what are the error numbers and messages?
btw.On a public site it is not a good idea to put your address at the end
of
your email
Ron Ferguson
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