On Fri, 21 Jan 2011 19:30:08 +0000, Ron Bernier <[email protected]> wrote:
>It certainly would seem to me that it would make it much easier to fix a >problem if the user could provide repeatable steps so that the programmers >aren't chasing their tales. Sure it would. I'm just saying that if I had said that to a customer when I was a corporate developer, I would have at least been called into my boss's office (and left his office with a new "one"). As I said, apparently times have changed. *** The steps Elizabeth reported were repeatable (with her database). Would support have accepted this as a bug report? When they found the IMMEDIATE cause to be a corrupt tblNX, would they have closed the trouble report without looking into what caused the tblNX corruption? -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools http://groups.yahoo.com/group/ltools Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
