Thanks Rob
I followed step three as you advised and the problem seems to be resolved. jem ----- Original Message ----- From: "Robert Runion" <sarge1...@cox.net> To: LegacyUserGroup@LegacyUsers.com Sent: Sunday, January 15, 2012 3:35:37 PM Subject: Re: [LegacyUG] New Person Entry Error Jem - I finally got my problem cleared up. As noted by others, Go to Legacy --> Help Center --> Technical Support --> Solutions by error number --> click on error 3021and follow the steps outlined. The following is a curtailed version, but after I ran the 'file maintenance' suggestion, Legacy has not produced the 3021 error for several day (thanks be): 3. Run File Maintenance - Check/Repair. Click on File > File Maintenance > Check/Repair and follow the prompts. If the error messages occur during the Check/Repair process, click No to continue with the repair. Do step 2 twice if errors are found. After doing steps 1 and 2, try Legacy again. If the program works, you can stop here. No further repairs are needed. If the program is still not functioning correctly, proceed with the following steps. Bob On Jan 15, 2012, at 12:46 PM, my...@q.com wrote: I also have this problem the solution shown is to add the latest download which I have done and I still have the problem. jem ----- Original Message ----- From: "Sherry/Support" < she...@legacyfamilytree.com > To: LegacyUserGroup@LegacyUsers.com Sent: Saturday, January 14, 2012 9:19:01 AM Subject: Re: [LegacyUG] New Person Entry Error The solution to this error is on the Legacy website at www.LegacyFamilyTree.com > Help Center > Technical Support > Solutions by Error Number. You can also access it by clicking on the Online Troubleshooting Support link in the Support section of the Legacy Home tab in Legacy. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Jan 14, 2012 at 6:42 AM, RUNION ROBERT < rrun...@cox.net > wrote: <blockquote> <blockquote> Need some help in how to handle an error. When I am attempting to 'Add A New Person' I'm encountering an error which reads: ' ...Error getting next deleted RIN. Error 3021: No current record. Would you like to TRY IT AGAIN. Responses available YES, NO, QUIT…'. It seems to also affect entering a new marriage on occasion. </blockquote> <blockquote> </blockquote> <blockquote> None of the responses seem to work very well. Clicking on YES continues to TRY AGAIN and again and again and again , so it not useable. NO sometimes allows me to enter a new person immediately and at other time it will permit me to enter a new person after a lengthy search. Quit closes out Legacy altogether. </blockquote> <blockquote> </blockquote> Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp </blockquote> Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
