You should make that "both Brians". :-)
-----Original Message----- From: Ron Ferguson [mailto:[email protected]] Sent: Tuesday, April 09, 2013 8:53 AM To: [email protected] Subject: Re: [LegacyUG] Panic! Nice to know that Brian and I are in agreement. Ron Ferguson http://www.fergys.co.uk/ -----Original Message----- From: BK Ford Sent: Tuesday, April 09, 2013 4:37 PM To: [email protected] Subject: Re: [LegacyUG] Panic! I will try this. Http://scrappermamo.blogspot.com Sent from iPhone On Apr 9, 2013, at 10:27 AM, Brian/Support <[email protected]> wrote: > I suggest the user do a clean install of Legacy, making sure that she > installs to the default C:\Legacy folder. If I remember from this > thread she is running Legacy 6 under Windows 7 and because of the > Windows 7 security model Legacy MUST be installed to the C:\Legacy > folder not in the program files folders. > > To do a complete uninstall and then reinstall. > > Use Windows Add/Remove programs to uninstall Legacy. After you > uninstall Legacy, with Windows Explorer find and look in the Legacy > program folder. The default is C:\Legacy. Within this folder you will > find several files remaining that you will need to delete. Carefully > delete all of the files in the Legacy folder but DO NOT delete any of > the folders like the Data folder, Picture Folder or Web Folder as > these folders hold your data and you don't want to accidentally delete > your family file or pictures. All the other files should be deleted. > You'll need to reset your preferences after you reinstall. > > If the user installed Legacy in the Program Files area she will need > to rename the installation program to LegacyNew.exe after the download > below. Changing the name tells the Installer the user wants to use a > new location for Legacy, not the location stored in the Windows Registry. > > Download the Standard Edition from our website. For Version 7.0 use > the download update option under the Legacy menu item. Versions of > Legacy prior to v6 can be downloaded from > http://www.legacyfamilytree.com/helpDownloadVersion6.asp. Save the > downloaded file on your hard drive in a place you will remember. I do > not suggest the Desktop since the install program and Legacy both use > the same Icon, it is too easy to get them confused if both are on your > desktop. Rename the file per the earlier para if required. > > If you have the Deluxe Edition, you'll need to go to Help > Unlock > Legacy Deluxe to unlock the Deluxe features after you reinstall. Enter > your name and customer number and click on the unlock button. > > **When you reinstall, make sure that all other programs are shut down > and your anti-virus software is disabled.** > > Brian > Customer Support > Millennia Corporation > [email protected] > http://www.LegacyFamilyTree.com > -- Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
