The problem is if you contact Dell you will get someone from India that you can't understand, and they will be very short with you and rather impatient with you also for your not understanding them. Been through the process 3 times in the last couple of months with a brand new W8 computer, I have had to reinstall W8 twice, I'm actually getting pretty good at it. If I might make another suggestion that I have not seen offered. I noticed you mentioned that you installed Turbo Tax and Java(as a side note sometimes Java causes problems), and you also installed Silverlight. I would suggest that you do a restore back to before the problem started. That would probably be before the other programs and other updates were added. Pick one that was at least a week or 2 weeks prior to the creation of the problem. Then return and report on the outcome. I am betting your problem in Java and Silverlight and compatibility issues with the new version that was installed. I would only do a reinstall of windows as a last resort, make sure you fully understand what you are getting into and the implication that come with it. It wipes out a lot of stuff and you end up starting from scratch in SOME instances. By doing the restore it is much safer and you are picking the time to go back to, if it doesn't look right just go back farther. I am anxious to find out if this will work for you. It is a less drastic fix.
Donna, Ardmore, Oklahoma -----Original Message----- From: Ron Ferguson [mailto:[email protected]] Sent: Wednesday, April 10, 2013 6:15 PM To: [email protected] Subject: Re: [LegacyUG] Panic! Barbara, I wasn't thinking of Dell, rather a local geek! However you can check the memory yourself - see: http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer - and look near the bottom of the page for manual running. Ron Ferguson http://www.fergys.co.uk/ -----Original Message----- From: BK Ford Sent: Wednesday, April 10, 2013 11:42 PM To: [email protected] Subject: Re: [LegacyUG] Panic! See my response within (I hope that's allowed) in all caps to differentiate: Sent from my iPad On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" <[email protected]> wrote: > Barbara, > > I'm afraid that I have just had three hours sleep - I spent much of > last night working on a rewrite of my Photo Album webpages (not yet > finished) so have not really had chance to absorb the possible causes. > UGH!! > What is clear is > that it is an installation problem, or an interaction from another > program. > The fact that you got so far indicates that it may be the latter, > although by no means am I ruling the first option out. > > Have you recently installed *any* other program - especially, but not > exclusively, an antivirus or firewall? BTW. have you tried closing > down your PC., leaving it for a few minutes and restarting - if so > does it still stop at opening the Sample file. I know many people > still run V6 on WIN7, so that is unlikely to be the problem. You may > like to try uninstalling, deleting the C:\Legacy folder shutting down > your Anti-virus and Firewall while installing Legacy - this is not > something which I would like to do myself btw.. > ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I HAVE INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME ERROR. I DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER ALSO, THAT I HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER. > There is one other thing which comes to mind, how long have you had > the PC., and was it new? MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I AM NOT HAVING OTHER PROBLEMS. > some years ago on my then a few weeks old WIN XP, I kept having > problems running programs (which makes me ask whether you have tried > running other programs?) only to eventually find out that I had a > defective RAM. > I USE MY COMPUTER NONSTOP EXCEPT THE LAST FEW DAYS WHEN I HAVE BEEN GONE A LOT, AND EVEN HAD IT WITH ME ONE OF THOSE DAYS, AND EVERYTHING ELSE SEEMS TO BE WORKING. > I know that Brian is following this thread, maybe he can advise > whether contacting their technical dept. will help, I'm not sure, but > nothing will be lost by so doing. > > As you will have gathered these are just a few random thoughts, > dotting i's and crossing t's, when I am more awake, I will switch my > head on! IT JUST SEEMED PRETTY HOPELESS TO ME WHEN THE TECH SUPPORT GUY, LOOKING INTO MY COMPUTER WITH GOTOASSIST SAID HE COULDN'T COME UP WITH ANYTHING. THEN WHEN HE SAID THIS HAPPENS FAIRLY OFTEN BUT HE DIDN'T HAVE A LIST OF INCOMPATIBLES ALREADY KNOWN, IT SEEMED LIKE THE WORST NEWS EVER. > > Ron Ferguson > http://www.fergys.co.uk/ > > > -----Original Message----- > From: BK Ford > Sent: Wednesday, April 10, 2013 6:09 PM > To: [email protected] > Subject: Re: [LegacyUG] Panic! > > Ron, > I am sick. I have tried everything. I really thought I had it. First, > I made sure the user controls were not in place in Windows. (I > rebooted after just about everything I did.) I followed all your > steps, parking the Data folder and the .usr files (on my desktop) and > then uninstalling AND deleting the Legacy folder from C:. I then did a > fresh install directly from the web site. I really thought it was > going to work. After saying it was a successful installation, it asked > for the language and let me put in my customer number (to unlock my > deluxe edition). (At this point, my data folder is still outside the > software, parked on my desktop.) It even asked what I wanted to do. I > chose to open a sample file. At that point, the hateful error message > (same one) came on the screen, and I had to close the progam. This > tells me that there is no corruption in my data folder or the .usr > files. Now what? I am so upset. > > > > Sent from my iPad > > On Apr 8, 2013, at 10:07 AM, Ron Ferguson <[email protected]> > wrote: > >> As I understand the problem, when an attempt is made to start Legacy >> the error appears before the program gets anywhere. >> --- >> Ron Ferguson >> http://www.fergys.co.uk/ >> GOONS #5307 >> >> "Brian L. Lightfoot" <[email protected]> wrote: >> >>> Good ideas. And if you can indeed do either of these with no >>> problems, then it means that your family file is corrupted and >>> causing Windows to shut down Legacy rather than Legacy itself >>> display some sort of internal error. Then it’s time to look >>> for an older ZIP backups of your family file that you might have >>> allowed to be created each and every time you shut down Legacy. >>> These will tend to keep on accumulating in the Data folder unless you use >>> Windows Explorer to delete some of the older ones. >>> I usually keep the three most recent sequential backups. >>> >>> >>> >>> Brian in California >>> >>> >>> >>> >>> >>> From: Paul Kean [mailto:[email protected]] >>> Sent: Sunday, April 07, 2013 8:00 PM >>> To: [email protected] >>> Subject: Re: [LegacyUG] Panic! >>> >>> >>> >>> >>> Betty, >>> >>> Can you open the sample database or even create a new one. Either of >>> these would tell that the install was OK and therefore it must be >>> you database that is corrupt. >>> >>> ..Paul >>> Melbourne, Australia > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
