Ron,
I am in agreement with you that the already updated PDF manual should be
available for download. Those of us who live in Canada had to pay $15 shipping
and handeling - doubling the price of the already oudated manual. On top of
this the manuals were printed in Canada, shipped to Arizona and then srent to
Canada, go figure.
Charlie
----- Original Message -----
From: hwedhlor
To: LegacyUserGroup@LegacyUsers.com
Sent: Saturday, January 04, 2014 2:37 PM
Subject: Re: [LegacyUG] CORRECTION: Legacy 8 User Manual
Ron,
Having worked with computers since 1964 when many still had vacuum tube
amplifiers, and having worked as a programmer, senior technical writer, systems
engineer and database manager, among other duties, as well as acting as a beta
for a wide variety of software manufacturers, I feel that I am very familiar
with the software industry.
You obviously did not read carefully what I wrote. I did not advocate, nor
mention, providing program updates to Millennia's software at no cost to the
customer. I only speculated on alternative means of providing more current
versions of documentation to Millennia's customers who had already paid for the
program and its documentation. In the case of the PDF manual version I fail to
see where offering a free download update to that PDF file to those customers
who had already purchased a PDF manual would represent any significant added
cost to Millennia if they are udating that PDF version regularly anyway.
Naturally such customers would have to provide their customer number to
validate their entitlement to the updated PDF manual.
I am always amazed at how people manage to comment on other people's writing
without reading that writing. Any software firm is faced with a juggling act
between holding production costs at bay while also supporting their customer
base with adequate documentation. My suggestions were made with both concerns
in mind, and I feel they offered options that might satisfy both needs.
John Zimmerman
Mesa, AZ
On 04-Jan-14 1:06 PM, Ron Bernier wrote:
On Sat, Jan 4, 2014 at 2:01 PM, hwedhlor <hwedh...@cox.net> wrote:
I can understand the need for lead time in producing a printed manual. I
can also understand that things change after a printed manual is produced.
Perhaps a better, or alternative way of providing the Legacy printed reference
manual would be for Millennia to use an on-demand publishing service, such as
Lulu. That way they could provide the publisher with updates on a regular
basis and customers purchasing a printed manual would get the latest version
when they buy.
The PDF version of the Legacy reference manual should be constantly
updated along with the Help files. Those who purchased a PDF Legacy manual
should be provided with a means of downloading the latest version of the PDF
manual whenever it is updated, and at no cost to the customer. Updates to the
PDF manual could be provided to an on-demand publisher of the printed version
to keep that version in sync with the PDF version and the Help files.
I am a huge fan of Geoff Rasmussen's Legacy webinars, and have attended
almost every one of them. Although Geoff's book, "Unlocking Legacy 8" is very
useful and enjoyable to read, because it is patterned after the "Watch Geoff
Live" webinar presentations it is not well-suited for use as a easy reference
work because it lacks an index. One must be willing to read through an entire
chapter in search of a particular setting or partial process.
John Zimmerman
Mesa, AZ
On 04-Jan-14 8:25 AM, Randy Clark wrote:
The manual was a waste of money as it's in the help file and there was
no way to know this in advance.
Legacy/Millennia already provides free upgrades to their software - most of
those free upgrades have been substantial updates to the software that many
companies would have called a new version and charged customers for an update.
Millennia has not done that. Updating the user manual every time there has
been a change to the software could and would become an expensive undertaking
for Millennia, yet you think that they should undertake this additional cost -
free of charge to their customers. The help files are kept updated and I
personally think that is sufficient.
I'd be curious to know what other software company/companies update their
manual (whether printed or pdf) every time they have an update to their
software. I am always amazed at how people have this mentality that a company
has bottomless pockets and therefore being a customer entitles them to all the
freebies they can get regardless of the cost to the company.
Ron Bernier
Woonsocket, RI
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