Well said Jenny, and I agree wholeheartedly. The response from both users and the Legacy staff is fantastic. I guess if you only follow the replies when you have your own personal problems, then you would miss the amazing amount of help on this list.
...and as you say, you can also contact Support directly. Graham On 8/04/2014 9:10 AM, Jenny M Benson wrote: > On 07/04/2014 22:39, Lloyd Hite wrote: >>> Is this the kind of thing that I have to look forward to now? Tons of >>>> glitches and it not remembering anything? I'm GREATLY disappointed and >>>> am thankful that I didn't uninstall 6.x. I'm also greatly disturbed >>>> that I paid so much for a glitchy upgrade. >>>> >>>> If the only enhancements are visual, because clearly other new >>>> features are buggy, then I don't really see the point of the upgrade. >>>> >>>> So! Has anyone else had this problem? > I did have a few problems - one serious one - when I first moved over to > version 8, but Legacy staff were very helpful over the serious problem > (which was fixed) and most of the little glitches that people found were > soon dealt with. > >>>> How can we fix this to make it the better software again? > There are several ways, and not just cosmetic ones - in which Legacy 8 > is better than earlier versions. If you are still using Legacy 6 then > you have denied yourself many improvements and advanced facilities, but > if you feel you don't need them then that obviously isn't a problem to > you. You will, though, find it increasingly difficult to get support as > Legacy 6 becomes more and more a distant memory. > >> Hello, >> I am glad you wrote this. I had the same problems when I was using >> Version 8. I got tired of the crashing and went back to using version 7.5. >> >> It will suprise me if anyone else responds to your e-mail. I have wrote >> to LUG and no one, I repeat, no one answers my mail. > I am sorry you feel you haven't had any help from here, Lloyd, but you > should remember that this list is chiefly a users-helping-user group. > There will be times when someone posts in with a question to which none > of the LUGgers know the answer. I'm sure I'm not the only one who > definitely does not want the list flooded with messages from people just > saying "I don't know." We are fortunately that members of the Support > staff do spend time here and will often post solutions to specific > problems or will answer specific questions about the software, but if > you feel you have identified a bug this should be notified to Legacy via > the link on the Legacy Home tag and if you have a particular difficulty > in using the software you should contact Support directly. > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
