Jane, The biggest question of all is: You purchased and loaded the Families app on your iPad, BUT did you download the free Families Sync app for your computer. You must have the Families sync app on your computer, otherwise you will never get the file on your iPad.
Ron Bernier Woonsocket, RI -----Original Message----- From: Brian/Support [mailto:br...@legacyfamilytree.com] Sent: Friday, June 20, 2014 2:48 PM To: legacyusergroup@LegacyUsers.com Subject: Re: [LegacyUG] Back ups are in limbo As Sherry said you can get help on Families elsewhere. I do not use Families so the following is just my guess at what your problem may be. If you are looking for your file in Families you should not be looking for a Backup file. Families should be looking for your .fdb file not a .zip, that may be why it is saying it cannot find a file in your backup folder. Point Families to the folder where you keep your main file not your backups folder. Families may then find your data file and will be able to convert it to the Families format. Brian Customer Support Millennia Corporation br...@legacyfamilytree.com http://www.LegacyFamilyTree.com On 20/06/2014 12:51 PM, Jane Sarles wrote: > I just purchased Families in order to get my genealogy on my Ipad. > When I tried to transfer my data to the Ipad, I followed the > instructions given, but I have had the devil's own time trying to get > it done. I have spent 2 hours trying. The problem seems to be when > the program tries to go to get the file. I have a strange set-up on > my desktop computer regarding backups. > > There are backups in a folder named Legacy Backups, but they do not > show up by opening the folder. It says the folder is empty. If I do > a search from "Start" the back ups show up. They are zip files. Can > anyone help me figure out what is going on? > > Jane Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
