Janice, Your problem is a bit complicated so I think you should send an email to supp...@legacyfamilytree.com <mailto:supp...@legacyfamilytree.com> so that we can get you logged into our ticketing system. You can just copy and paste what you have written here.
Michele Technical Support mich...@legacyfamilytree.com <mailto:mich...@legacyfamilytree.com> www.legacyfamilytree.com <http://www.legacyfamilytree.com> From: Jae [mailto:jgeni...@gmail.com] Sent: Monday, December 8, 2014 4:55 PM To: legacyusergroup@LegacyUsers.com Subject: [LegacyUG] New update, same old problem: "No designated printer" I was hoping the new update would bring back my printer which disappeared after the last update, but no such luck. The new update did have a place to designate a printer, but alas, it showed that my printer was already there, so I tried to remove it so I could re-designate it, but it wouldn't remove. Another odd thing: when I click on the Legacy icon on my desktop, it opens up the Report Font selection page, not the main program. When I close that window, I get the "Warning" no designated printer box. When I close that, it finally goes to the main screen. I got out my deluxe 8.0 disc to see if I could re-install over the program, which it seemed to do, but no change - still no printer. I tried to remove the entire program, but that didn't work either. It partially removed (icon left the desktop), but I got an error message there that it couldn't open "the install.log". I tried to re-install again hoping it would just install 8.0, but it didn't install the basic Legacy 8 as I hoped, but went right back to 8.00458 and I still have no designated printer. I don't know if it really uninstalled - I don't think so, because all my databases are still there. So it still won't print, won't uninstall and I am at my wit's end. I guess I could buy another computer, but that's not in the budget right now. I've used Legacy for so many years, it is not something I want to leave behind. Janice Haynes Terrebonne, OR Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
