Does Legacy support acknowledge a thanks for reporting or anything? Maybe I sent my request to the wrong party (webmast...@legacyfamilytree.com), but that problem with the Help Center tab on the website has never been fixed after about a month and Brian said he reported it also... Just wondering if I sent the request to the right party. Thanks, Jerry
------ Original Message ------ From: "Gene Wheeler" <bridge...@gmail.com> To: legacyusergroup@legacyusers.com Sent: 1/6/2015 3:29:39 PM Subject: Re: [LegacyUG] Event "location" somehow got changed >All, > >I stand chastized, and I apologize. I see Support personnel often >replying to issues presented on the LUG, so that's where I first went >with my issue. > >Sorry, > >Gene > >On Tue, Jan 6, 2015 at 12:46 PM, Michele/Support ><mich...@legacyfamilytree.com> wrote: >>Brian, >> >>I appreciate this post. This is exactly what is happening. Gene also >>sent a ticket in so we are working on it behind the scenes. Sometimes >>when you think Support isn’t paying attention to the LUG list they >>really are. One thing people don’t realize is that not all of the >>techs watch the list and those that do only watch when they can. Our >>main job is answering the support tickets that come in. The LUG >>list’s main purpose is so that Legacy users can talk to each other >>answering questions about how the program works, tips, tricks, hints >>etc. It isn’t a forum to handle complicated tech support issues. >> >> >> >>Michele >> >>Technical Support >> >>mich...@legacyfamilytree.com >> >>www.legacyfamilytree.com >> >> >> >>From: Brian L. Lightfoot [mailto:br...@the-lightfoots.com] >>Sent: Tuesday, January 6, 2015 1:12 PM >>To:legacyusergroup@LegacyUsers.com >>Subject: RE: [LegacyUG] Event "location" somehow got changed >> >> >> >>I would suspect that as we read these messages, several of Millenia’s >>support people are banging away at their keyboards trying to see if >>they can recreate the issue. If they can’t recreate the issue, then >>they’re probably trying to figure out what user errors would cause the >>problem. When one support persons thinks they’ve got it figured out, >>they’ll probably forward the resolution to another support person to >>confirm the problem and proposed solution. So let’s give them some >>time and see what happens. >> >> >> >>Brian in CA >> >> >> >> >>Legacy User Group guidelines: >>http://www.LegacyFamilyTree.com/Etiquette.asp >>Archived messages after Nov. 21 2009: >>http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >>Archived messages from old mail server - before Nov. 21 2009: >>http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ >>Online technical support: http://support.legacyfamilytree.com >>Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) >>and on our blog (http://news.LegacyFamilyTree.com). >>To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > >Legacy User Group guidelines: >http://www.LegacyFamilyTree.com/Etiquette.asp >Archived messages after Nov. 21 2009: >http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >Archived messages from old mail server - before Nov. 21 2009: >http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ >Online technical support: http://support.legacyfamilytree.com >Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) >and on our blog (http://news.LegacyFamilyTree.com). >To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
