On 6/10/2015 9:29 PM, Sue wrote: > Thank you. Don't have time to try everything tonight---but will let > you know how it goes. > Sue > > On 6/10/2015 8:52 PM, Cathy Pinner wrote: >> Hi Sue, >> >> Are you opening Legacy Charting from a Desktop or Start icon/tile? >> You can save a few steps by opening from the Report Ribbon from >> within Legacy and it will open with the file that is open in Legacy >> and the focus person from Legacy. The theme files are in the Data folder you mention but none of the files in the LegacyCharting folder are meant to be opened by other programs. >> Within the Data folder are folders for each chart type which contain >> the themes. Des is the folder for the Descendant Chart. >> The error message you give has left out a folder - it should be >> ... LegacyCharting\Data\Des\_Default Theme This PC\Documents\Legacy Family Tree\LegacyCharting\Data\ Two files: Backgrounds and Common >> >> See if you get the same error by opening from within Legacy. Same error opening from within and without Legacy program. >> >> See if you get the error by choosing another chart type. Yes >> >> Updating Legacy to the latest build might help. Check on the Legacy >> Home Tab in Legacy. The current bu ild is 501. >> Deluxe edition 8.0.0.0.473 But when I tell program to update it says I already have the latest version...however I was able to download 501 from the web site.
If you're still getting the error, I'd do a complete uninstall and then reinstall after downloading the latest build from the website. If I uninstall, won't it delete my data files as well? I don't want to risk that! >> See >> http://support.legacyfamilytree.com/article/AA-00926/14/Tips-and-How-Tos/Uninstall-how-to-do-a-complete-and-totally-clean-removal-of-Legacy-8.0.html >> >> for how to do this. >> >> Cathy >> >> Sue wrote: >>> >>> I have been using Legacy about a year, and so far so good. But I can't >>> seem to use the charting part. >>> >>> I open charting, choose the type (descendant in this case), choose the >>> database (I have more than one), and this message comes on: >>> >>> X Cannot create file "C:\Users\S\Documents\Legacy Family >>> Tree\LegacyCharting\Des\_Default Theme" >>> >>> I went to C:\Users\S\Documents\Legacy Family Tree\LegacyCharting\ >>> and this are the files in that directory: >>> data [Folder] >>> chart.info [INFO file] >>> chartnews [Text Document] >>> filescan [ Spreadsheet] >>> LegacyCharting [Configuration Settings] >>> LegacyCharting8.lng [LNG file] >>> pcpricing [spreadsheet] >>> results [spreadsheet] >>> >>> The spreadsheet files don't open---I get general input/output error. >>> >>> Help? >>> >>> Sue >> >> >> >> Legacy User Group guidelines: >> http://www.LegacyFamilyTree.com/Etiquette.asp >> Archived messages after Nov. 21 2009: >> http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >> Archived messages from old mail server - before Nov. 21 2009: >> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ >> Online technical support: http://support.legacyfamilytree.com >> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) >> and on our blog (http://news.LegacyFamilyTree.com). >> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > ------------------------------------------------------------------------ > Avast logo <https://www.avast.com/antivirus> > > This email has been checked for viruses by Avast antivirus software. > www.avast.com <https://www.avast.com/antivirus> > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://support.legacyfamilytree.com > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) > and on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
