Hi Brian, Well it's certainly one idea - sadly doesn't apply in my case as I was not adding the media in question - it was already supposed to be there, all I was trying to do was to get it to relink. I have now re-attached nearly all of the photos - there has to have been something in the path name that Legacy took exception to as changing the file name in one way or another and re-linking again seems to have solved the problem, The only other oddity was the fact that two of the files showed up with #Recycle in their name - I have no idea as to where that came from as the photos all appeared in Reunion and were just transferred over to my computer for Legacy! As they say - more things in heaven and earth etc. Glad at least you figured out one of the reasons. Cheers, Marion
On 17 August 2015 at 16:29, Jenny M Benson <ge...@cedarbank.me.uk> wrote: > On 17/08/2015 07:45, Brian L. Lightfoot wrote: > > Its late at night. My fingers are blurry and my eyes are tired. Anyhow, > as I > > tried to Add Media for a source detail, I started to type in the first 5 > or > > 6 letters of the file that I wanted and Legacy starts to display a list > of > > files that meet those filenames as typed so far. At this point I got > > careless and instead of clicking on the correct name from the list of > > possible matches, I just hit the Enter key .. With only the first 5 or 6 > > characters entered as the filename. > > > > > > > > What I got was an error window but instead of saying "File not found" or > "No > > Match", Legacy tells me that the incomplete filename that I typed in was > NOT > > SUPPORTED. The detail info specifically said "This is an unsupported file > > format." I knew that file as a plain vanilla JPEG image that opened in > > several other applications so why was Legacy being so particular. > > > > > > > > That's when it occurred to me that I never bothered to click on the > complete > > possible filename match or completely type in the filename. Perhaps this > is > > the same condition that one or two other users have mentioned in their > use. > > Apparently the problem is User Error --- an incomplete or non-matching > file > > name. I was nowhere near the 260 character filepath limit so that was > not an > > issue with me but could have been with other users who did approach that > > limit and the filename was truncated. And this shows that a truncated > > filename will result in the error "Not Supported". > > I discovered a long time ago that Legacy doesn't like it if you don't > include the filename extension when trying to open a file. > > I use FreeClip a lot and often have, for example, the reference for a UK > Census stored there for pasting into Legacy, eg RG9-2604-89-20. If I > paste that into the filename box to pen that file Legacy will give me > the "not supported" message. I have to select the full filename - > RG9-2604-89-20.jpg - which will appear underneath. > > > > > > Memo to all the Legacy code writers: there is such a thing as "File Not > > Found" and that would serve as a much better error message than "No > > Supported". > > > Agree with you, there. > > -- > Jenny M Benson > > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > Online technical support: http://support.legacyfamilytree.com > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
