For months now, I have had a problem with the Error 13 since upgrading from Legacy 7 to Legacy 8 after converting my files. I have shared my issued with this email list and finally posted on the Legacy User Group FaceBook page. A couple of other people posted that they had the same experience that I had since upgrading to Legacy 8, albeit there were a number people who were anxious for me to again follow the same guidance that caused me to post the continued issue in the first place.
Thank you Cathy Piner for pointing out Michele Simmons Lewis' response
(copied below) for people to email her. While I think Michele is very
familiar with my continued situation, I have provided her with an email
- as you recommended.
Michele would like to know the extent of the situation, so if you have
experienced 'Error #13' when clicking on the 'Legacy Home' tab in Legacy
8, please follow her guidance to let her know.
Michele Simmons Lewis
<https://www.facebook.com/michele.s.lewis?fref=ufi>(Legacy Staff)
I need all of you with this problem to email me at
supp...@legacyfamilytree.com ATTN: Michele. I am already working on
this and I need to see how many people are affected.
As I have said in the past, I work with computers everyday to consult on
software and hardware issues, to include recommending software solutions
to fix problems/issues, recommend software packages (without any
personal gain from the software package), recommend hardware systems,
minor programming issue, website development. I have been doing this
for over 30 years, so I think I have a grasp on a number of the issues
in the computer culture of today.
The bottom line is that I want to fix the software package that I
purchased (I use the Deluxe version and think I always have) so that I
can again benefit from the full package.
Please email me off-list if you have any questions. Many of you know I
am not shy about sharing my concerns or thoughts.
John Hannigan
Jacksonville, Florida
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