Thank you Cathy for your reply back in July about the slowness of MyHeritage hints. I was hopeful that the subsequent release of 9.0.0.318 would improve the situation but not so. Below is a support ticket I raised yesterday and the support response. I would be interested to know if other users are having a similar experience with MyHeritage hints and if anyone has any explanations or suggestions about this issue. (I have subscriptions to Ancestry, FMP and MyHeritage but the latter is very good for direct access to living cousins.) Regards Ambrose (GSV member)
Support Ticket query (6 Sep 2019): Now that we have a new version :9.0.0.318 of Legacy I had hoped that MyHeritage hints would be back working as it did from the start of Legacy 9 until about the start of May. Unfortunately not. I can see that the Realtime Hint Processing Monitor has been enhanced with a Waiting (being throttled) column being added plus new or amended Help. In the previous version of Legacy I had to turn off MyHeritage hints as it kept crashing with ‘Legacy Family Tree Hints has stopped working’ every 5 minutes. This reset MyHeritage Hints and I now have 4574 in the Waiting (being throttled) column. I have had it running continuously today for 11 hours and the Waiting number has reduced by 87 or about 8 per hour. I am using a very fast PC and internet connection. At this rate it will take 570 hours to complete or 2 months if I leave Legacy running for 10 hours per day (despite the advice to close Legacy when not in active use). Is this the way MyHeritage Hints is now meant to work? The really disappointing aspect of this is that you don’t see the hint immediately that you add or amend an individual. It just adds numbers to Pending and then almost immediately moves the number to Waiting. It really is pretty pointless having a hint arrive weeks later with no notification that it has turned up. I took a MyHeritage subscription 2 years ago at Geoff’s special guaranteed lifelong (???) price to make the most of MyHeritage Hints. The subscription is due for renewal next Tuesday but if this throttling is the new normal I don’t see much value in renewing it. Support Response: All we have been told is that the hints may take some time to show up. The hints continue to work in the background, and when new hints are found, they will be displayed. We do care about your feedback and I have forwarded your concerns to our developers. -----Original Message----- From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> On Behalf Of Ian Thomas Sent: Wednesday, 24 July 2019 7:55 AM To: Legacy User Group <legacyusergroup@legacyusers.com> Subject: Re: [LegacyUG] Hints - MyHeritage I check Hints frequently - and have all 4 types turned on (even though one of them requires a paid subscription to the company, and is no use to me). Of course, I have the Deluxe version, 9, latest update always. Over the period that Cathy Pinner has detailed, I have used Legacy at the very least weekly, sometimes daily and for several hours. I "refresh" the Hints, etc. In that period of time, I have seen MyHeritage Hints only 3 times. As someone mentioned in the last couple of days, FindMyPast generates them (in spades). Server outages, etc: why would anyone think that had anything to do with the problem with MyHeritage Hints? Ian Thomas Albert Park, Victoria 3206 Australia -----Original Message----- From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On Behalf Of Cathy Pinner Sent: Tuesday, 23 July 2019 7:58 PM To: Legacy User Group <legacyusergroup@legacyusers.com> Subject: Re: [LegacyUG] Hints - MyHeritage The slowness of MyHeritage hints has nothing to do with the server problems although it started around the same time. MyHeritage tweaked the API for the hints which did something which is still being investigated. Programmers and testers have been working on Hinting and some aspects will be better in the next update but MH hints are still very slow. FindMyPast hints are the quickest and I find the most useful. You may find them useful even if you don't have a subscription as the Hint itself tells you the database and you may have access to a similar one. Cathy ambro...@telstra.com <mailto:ambro...@telstra.com> Tuesday, 23 July 2019 5:10 PM Hints from MyHeritage to Legacy have not been working for me since the server problems started more than 2 months ago - very disappointing! Any suggestions to fix this? MyHeritage hints worked perfectly from the start of Legacy 9 up to May this year and hints from FamilySearch and FindmyPast have worked perfectly all the time. The support response earlier this month was “We are still working on this. Some users are reporting that hints are working great and some are reporting the same problem you are. We are working on a new update that we hope will address this. This update is in testing now.” Regards Ambrose *From:*LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> *On Behalf Of *Ian Thomas *Sent:* Tuesday, 23 July 2019 4:18 PM *To:* Legacy User Group <legacyusergroup@legacyusers.com> *Subject:* [LegacyUG] Hints - MyHeritage Occasionally I see MyHeritage hints – very occasionally. Just wondering why this is, or whether other people on this list are also seeing the same. Not sure if this link is persistent, but here is the latest Hint I have seen – https://www.myheritage.com/matchingresult-b55206f65aa8968d4e36513bce25ecb1 Regards, Ian Albert Park, Victoria 3206 Australia -- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/
