Brian, Thank you for your always great and thoughtful replies.
I've dealt with Legacy support for nearly 20 years and never had an issue with replies. I did not realize that there was a link in the Ticket for the message. Many thanks, Bob -----Original Message----- From: LegacyUserGroup [mailto:[email protected]] On Behalf Of Brian Kelly Sent: Sunday, March 8, 2020 4:26 AM To: [email protected] Subject: Re: [LegacyUG] Error Messages after trying to do file maintenance Bob, I followed the link to your problem ticket which was included in the email to the list and saw that Support replied to your ticket on 19 Feb 2020 two hours after you submitted the problem. It appears that you are not getting their replies. Check your spam filters etc. to see where their answers are going. In the meantime use the link to read their answer. Brian Kelly On 07-Mar.-20 6:42 p.m., Bob Austen wrote: > Hi Caren, > > I seems that there are several that are experiencing ‘Error 3265”. > There have been several comments on this. The simplest is to boot you > computer in safe mode and do the Check/Repair. I haven’t tried this yet. > > I hope you have better luck than I have had with Legacy Support and this > issue. > > This is the only response I have had (below). I was given a ‘ticket > number’ but no answer. That was a month ago! > > Your ticket has been received and has been assigned a ticket number of > [293-25DFF55E-016E]. Please keep this ticket number for your records > and include it in the subject (including brackets) of all future emails > regarding this issue. > > A Legacy representative will address and respond to your > question/comment in a timely and helpful manner. If your concern is > resolved before we respond, you may close this ticket by clicking on the > "View this Ticket Online" link below. > > View this Ticket Online > <http://site93.hosted.smartertools.com/Main/frmTicket.aspx?ticketnumber=293-25DFF55E-016E&email=rgausten%40telus.net&h=B0268B4FB2BAD1DD74A0CFFD3DA507D1> > > Thank you, > Technical Support > www.LegacyFamilyTree.com <http://www.LegacyFamilyTree.com> > > ------------------------------------------------------------------------ > > *From:* "Bob Austen" <[email protected]> > *Sent:* Wednesday, February 19, 2020 6:32 AM > *To:* "Legacy Family Tree Support" <[email protected]> > *Subject:* File Maintenance > > Hi Support, > > I can no longer do File Maintenance on my tree. > > Either nothing happens after the Maintenance pop up box or I get Error 3265. > > I have written to you two time regarding this. Would you please at > least acknowledge that my email is being received? > > Many thanks, > > Robert Austen > > *From:*LegacyUserGroup [mailto:[email protected]] > *On Behalf Of *Cathy Pinner > *Sent:* Saturday, March 7, 2020 3:15 PM > *To:* Legacy User Group > *Subject:* Re: [LegacyUG] Error Messages after trying to do file maintenance > > Caren > > I suggest you contact Support for help with this set of errors. > [email protected] > > Next time, don't leave it so long between doing File Maintenance - > Check/Repair. > It really is necessary for keeping your database healthy. > > You should have a backup and can restore the backup if anything does > happen to go wrong in the process. > > Cathy > > Caren Flack wrote: > > > Can someone help me or do I need tech support > I watched video of G. R. and decided to do as he suggested. So, I went > to file maintenance and clicked check/repair. When I tried to get back > in I received error 3265. I checked this out and it said to upgrade. I > tried but it said Legacy14.dbm missing. > > I tried to put it back in from recycle and can now get into Legacy. > However, errors abound cannot open profile, error 53, problem red mark > will not access problem. Cannot access a file in Legacy 8? I also > cannot use file maintenance to check/repair. I had to go in and redo > my options. I stopped trying to fix it and will hope it can be fixed. > My computer uses Windows 7, Firefox for internet, Legacy 9. > > > <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> > > Virus-free. www.avg.com > <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> > > > > <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2> > -- This email has been checked for viruses by AVG. https://www.avg.com -- LegacyUserGroup mailing list [email protected] To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/[email protected]/
