Cathy – I think the suggestion in your last para (MH search) is probably my first call; I’ll then do the others except Refresh.
I noticed after posting (yesterday) that Legacy was crashing - consistently – when I clicked Customize, even after doing all the backup/repair etc. It was strange as I never have problems with Legacy, and there is huge amount of disk space, memory, etc. That crash problem has ceased – for no reason I can fathom. I have not restarted Windows .. but I should do so, anyway. Ian Thomas 61 Gloucester Street, Victoria Park, Western Australia 6100 From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> On Behalf Of Cathy Pinner Sent: Saturday, 8 May 2021 9:42 AM To: Legacy User Group <legacyusergroup@legacyusers.com> Subject: Re: [LegacyUG] Hints - only getting FMP Ian, MyHeritage hints are very slow since they've been throttled. Make sure the refresh period is at the maximum 120 days. I'd also resist the temptation to refresh hints. This wipes hints for that hint supplier but put's everyone for whom hints have been requested in the hint queue again. It would be better to delete the Hints file <yourfamilyfile>~hdb.hdb or double click the 1 in front of the first quick bookmark to open the Hints Monitor and click Start over there which erases the file for you. Alternatively, if you need quick hints from MyHeritage, use the Internet Search for MyHeritage. Search > Search Internet or Internet > Search Internet. They go to the same place and you can choose your site. Note you can add your own internet searches here as well. The Help from it explains how to do that. Cathy Jenny M Benson wrote: On 07/05/2021 03:22, Ian Thomas wrote: I'm not sure why, but the only hints (orange dots enclosing a number) that I have are from FindMyPast - none from MyHeritage for several months. I have a lot of data and use the Legacy FT program often and for lengthy periods, and I visit/view/update many of my people frequently. Is there something that I need to do to wake up MH hinting? Check that you have the relevant box checked at Options 8.13. Also that you have a reasonable amount of time specified for refreshing the search.
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