Are you moving the converted JPG file? That is the one that you need to
attach!

Jennie

On Tue, 22 Feb 2022, 8:46 am Margaret Gagliardi, <megsge...@gmail.com>
wrote:

> I did as you suggested and it worked.  However, when I move it to the
> Media folder in Legacy it will not let me add it to an individual.  It
> keeps telling me that it is not a supported file format.  Any more
> suggestions please?
>
> On Mon, Feb 21, 2022 at 4:18 PM Gene Young <n2...@cfl.rr.com> wrote:
>
>> Go to
>> https://www.copytrans.net/copytransheic/
>> and download the program/converter.  It is free for personal use.  Once
>> installed you can right click on an heic file and select convert to jpeg.
>> it will create a jpeg copy in the original folder.
>>
>>
>>
>> On 2/21/2022 2:25 PM, Margaret Gagliardi wrote:
>>
>> I have received a photo sent to me as a message that has a heic
>> extension instead of jpg.  I right clicked on it and did a save as after I
>> sent it to my email and made it a jpg there.  However, when I put it in my
>> media folder, and then try to put it into my legacy persons photos it tells
>> me the extension is not valid.  Please help!  I don't know what to do now.
>> Thanks so much.
>> Margaret Gagliardi
>>
>>
>> --
>> Gene youngn2...@cfl.rr.com
>>
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