Coleeen, He can go to our website at http://www.legacyfamilytree.com/HelpCommonSolution1.asp and follow the steps there. One change - Microsoft changed website URLs on us twice in the past couple of weeks and our webmaster is having a hard time keeping up with them <rbg> The correct URL for step 2 is http://support.microsoft.com/default.aspx?scid=kb;EN-US;282010
Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Coleen Christensen Sent: Sunday, June 29, 2003 1:53 PM To: [EMAIL PROTECTED] Subject: Re: [LegacyUG] Need help for brand-new user Hi! A distant cousin contacted me earlier this week (I didn't even know his grandma existed, but I had his great-grandpa!) and when he asked about software, I sent him to Legacy. He couldn't get the software to open properly after downloading. This was the error message: Error Opening Database The Jet VBA file (VBAJET.dll for 16-bit versions, or VBAJET32.dll for 32-bit versions) failed to initialize when called. Try reinstalling the application that returned the error. Would you like to TRY IT AGAIN? (Yes No Quit) Does he need to uninstall/reinstall Legacy? Go to MS for an upgrade on his VBAJET32.dll? Could it be a conflict with an already-installed version of Access? There's no error number to search on... TIA Coleen Christensen [EMAIL PROTECTED] http://worldconnect.rootsweb.com/~ccmcconnell/ http://worldconnect.rootsweb.com/~ccslessor/ http://worldconnect.rootsweb.com/~ccwolpoldt/ http://worldconnect.rootsweb.com/~ccchristensen/ Legacy User Group Etiquette guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp
