Ron and Sherry-
Thank you for your responses.
To answer some of your questions Sherry- yes, I've been in contact with support many times over the last 5 months. Support is great! I've worked with Jim Terry and spoken to him multiple times on the issues I am having. The first of my multiple problems began after a build to my version 5.0 deluxe. I was unable to backup any files. I kept recieving an error code that Jim was familar with but seemed unsure of what was causing it. He said he only knew of a few times they had ever seen that error code. Some one had brought their computer in to the office since they were unable to duplicate it in support and it had been a lengthy process to fix the problem.
When I would check my backup file it appeared to have saved the new data I had entered although my Legacy program would tell me the backup had failed. Jim suggested I uninstall and reinstall my program. My computer (Dell, running Windows XP) would never let me delete all of the folders that were suggested in Jim's instructions. The prompt would say "unable to delete." Jim has sent me several other things to try none of which have corrected the problems.
I recently prepared a Temple Ready file and when I tried to enter the information that was cleared at the genealogy library Legacy would not read the file and enter the information. I have not contacted support about this new issuse since I'm sure it must be related to a problem with my computer. When I installed Legacy on another computer I was able to transfer the information from my disk to the data in the program without any problems.
Hoping that the last build (Sept) would maybe solve my phantom problems, it only made them worse. When the build was complete I now had two versions of Legacy 5.0 on my computer, the standard and the deluxe. The standard version does not contain any of my data and the deluxe version which has my data does not show the current build. When you look in all my program files I also still have version 4.0 on my computer. The uninstall program for version 4.0 does not work either.
I always do my windows updates in a timely fashion. Legacy seems to be the only program that I am having any issues with. I'm sure somehow in all of my attempts to solve the backup issues I must have deleted something or corrupted some important piece of information that is key to making my program run on my computer. After many months of working with Jim he really didn't know what else to try. If you have any further ideas I would be grateful.
Thank you, Sharon in Sacramento
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