Kathy, 1. Uninstall Legacy 6.0. This will not delete any of your family files, pictures or other data. It will only remove Legacy 6.0.
2. With Windows Explorer or My Computer find and look in the C:\Legacy folder or whatever folder you had Legacy installed in. Within this folder you will find several files remaining that you will need to delete. Carefully delete all of the files in the Legacy folder but DO NOT delete any of the folders like the Data folder, Picture Folder or Web Folder as these folders hold your data and you don't want to accidentally delete your family file or pictures. All the other files should be deleted. 3. Use this link and download and re-install Legacy 6.0: http://www.legacyfamilytree.com/DownloadLegacy.asp . 4. Start Legacy 6.0 and click on Help, Unlock Deluxe Edition and enter your version 6.0 Deluxe Edition Customer Number. Jim Terry Technical Support Legacy Family Tree http://www.LegacyFamilyTree.com/ -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Wallace Sent: Tuesday, December 20, 2005 2:02 PM To: [email protected] Subject: [LegacyUG] Can't open Legacy suddenly Today I ran into problems with some spyware on my machine and ended up deleting some files. Several checks indicates that the machine is clean now. Whatever I deleted must have caused some other problems because now when I try to open Legacy I get a message telling me that Legacy has encountered a problem and needs to close. My data is safe I think because it is on another drive on the computer. I then tried using my backup and restoring from my external hard drive. That didn't seem to make any difference in starting the application so I'm guessing that the file I deleted belongs somewhere else on the machine. Should I just de-install and re-install? Advice appreciated. Kathy Wallace Ottawa, Ontario -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.371 / Virus Database: 267.14.2/208 - Release Date: 12/20/2005 Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.371 / Virus Database: 267.14.1/207 - Release Date: 12/19/2005 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.371 / Virus Database: 267.14.1/207 - Release Date: 12/19/2005 Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp
