Subject: How to solve error installing Kaspersky Endpoint Security 11 on
MacBook/macOS Big Sur
The following solution is provided by Kaspersky Technical Support from
Russia.
Support engineer
Apr 15, 2021, 7:41:43 PM
Dear Customer,
>From the collect.sh results I can see that KESMac is up and running:
Task State Completion Description
---------------------------------------------------------------------
File_Monitoring enabled
But, agent is not:
Starting klnagchk utility
Checking command-line arguments...OK
Initializing basic libraries...FAILED - 1128 ('The product was not
installed correctly.')
Deinitializing basic libraries...OK
In this case, please kindly try to perform clean installation from a
scratch:
1. Open terminal and run the following commands:
sudo /Library/Application\ Support/Kaspersky\
Lab/klnagent/Binaries/UninstallScript
sudo /Library/Application\ Support/Kaspersky\
Lab/KAV/Binaries/UninstallScript
sudo rm -rf /Library/Application\ Support/Kaspersky\ Lab/
/Applications/Kaspersky*
2. Reboot the host;
3. Download the product and perform typical installation (
https://support.kaspersky.com/kes11mac#downloads);
Note: ensure, all the rights are given to the product.
Then check if the problem still reproduces, if the issue still persists,
please share as much information about this as possible, including video
recording of the issue reproduction.
Best Regards,
Neil
The error I have encountered installing Kaspersky Endpoint Security 11 on
MacBook/macOS Big Sur is as follows:
Process: kav_app [68617]
Path: /Applications/Kaspersky Anti-Virus For
Mac.app/Contents/MacOS/kav_app
Identifier: com.kaspersky.kav
Version: 11.1.0.210 (0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: kav_app [68617]
User ID: 504
Date/Time: 2021-03-26 17:05:51.367 +0800
OS Version: Mac OS X 10.15.3 (19D76)
Report Version: 12
Bridge OS Version: 4.2 (17P3050)
Anonymous UUID: 47EE1FE9-F019-083F-46B4-C2301126DFEA
Sleep/Wake UUID: 66EFA09C-4168-4DC0-B64A-550479B050EC
Time Awake Since Boot: 190000 seconds
Time Since Wake: 25000 seconds
System Integrity Protection: enabled
Crashed Thread: 0
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: DYLD, [0x1] Library missing
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: /Library/Application Support/Kaspersky
Lab/*/libui_license.dylib
Referenced from: /Applications/Kaspersky Anti-Virus For
Mac.app/Contents/MacOS/kav_app
Reason: no suitable image found. Did find:
/Library/Application Support/Kaspersky Lab/*/libui_license.dylib: stat()
failed with errno=13
Binary Images:
0x103993000 - 0x1040bffdf +com.kaspersky.kav (11.1.0.210 - 0)
<807FFBCD-E058-31F8-B9BD-E09CF81A317E> /Applications/Kaspersky Anti-Virus
For Mac.app/Contents/MacOS/kav_app
0x10cc55000 - 0x10cce5cb7 dyld (733.8)
<EBC07CB6-870A-3A8E-B48A-67F62EA161F3> /usr/lib/dyld
0x7fff3719d000 - 0x7fff37f58fff com.apple.AppKit (6.9 -
1894.30.142) <5A1752C0-67F4-3EDF-97DA-81AB42824B7B>
/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff3b385000 - 0x7fff3b385fff com.apple.CoreServices (1069.11 -
1069.11) <3BBDA17B-6F86-35F4-B785-AFA2A14B6F51>
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
Model: MacBookPro15,4, BootROM 1037.80.53.0.0 (iBridge: 17.16.13050.0.0,0),
4 processors, Quad-Core Intel Core i5, 1.4 GHz, 8 GB, SMC
Graphics: kHW_IntelIrisGraphics645Item, Intel Iris Plus Graphics 645,
spdisplays_builtin
Memory Module: BANK 0/ChannelA-DIMM0, 4 GB, LPDDR3, 2133 MHz, SK Hynix, -
Memory Module: BANK 2/ChannelB-DIMM0, 4 GB, LPDDR3, 2133 MHz, SK Hynix, -
AirPort: spairport_wireless_card_type_airport_extreme, wl0: Dec 6 2019
11:23:21 version 16.25.6.0.3.6.72 FWID 01-b0d6247f
Bluetooth: Version 7.0.3f5, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.1 Bus
USB Device: USB 2.0 Hub
USB Device: USB Receiver
USB Device: Apple T2 Bus
USB Device: Touch Bar Backlight
USB Device: Touch Bar Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: Ambient Light Sensor
USB Device: FaceTime HD Camera (Built-in)
USB Device: Apple T2 Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 51.1
A ***CLEAN*** uninstallation of Kaspersky Endpoint Security 11 solves the
above problem.
Mr. Turritopsis Dohrnii Teo En Ming, 43 years old as of 16 April 2021, is a
TARGETED INDIVIDUAL living in Singapore. He is an IT Consultant with a
System Integrator (SI)/computer firm in Singapore. He is an IT enthusiast.
-----BEGIN EMAIL SIGNATURE-----
The Gospel for all Targeted Individuals (TIs):
[The New York Times] Microwave Weapons Are Prime Suspect in Ills of
U.S. Embassy Workers
Link:
https://www.nytimes.com/2018/09/01/science/sonic-attack-cuba-microwave.html
********************************************************************************************
Singaporean Targeted Individual Mr. Turritopsis Dohrnii Teo En Ming's
Academic Qualifications as at 14 Feb 2019 and refugee seeking attempts
at the United Nations Refugee Agency Bangkok (21 Mar 2017), in Taiwan
(5 Aug 2019) and Australia (25 Dec 2019 to 9 Jan 2020):
[1] https://tdtemcerts.wordpress.com/
[2] https://tdtemcerts.blogspot.sg/
[3] https://www.scribd.com/user/270125049/Teo-En-Ming
-----END EMAIL SIGNATURE-----
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