https://bugs.documentfoundation.org/show_bug.cgi?id=162125
Bug ID: 162125
Summary: Crash of LO corrupts document and unclear recovery
process
Product: LibreOffice
Version: 24.2.5.2 release
Hardware: ARM
OS: macOS (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: Writer
Assignee: libreoffice-bugs@lists.freedesktop.org
Reporter: grass...@gmail.com
Description:
(I started writing about this in bug 161858, but since it looked as a separate
bug, I am filing it here.)
LO crashes recently, with languagetool activated or not.
Files are sometimes described as being corrupt, but recovered anyway and the
user is propted to save them somewhere. But the original is ok and not corrupt.
So this creates confusion as to which file can be trusted as being the one with
the last corrections and stable, but also the windows prompting the user to
recover the files are not clear.
Steps to Reproduce:
1. The firs thing would be to make LO crash. In my setting I simply have the
two attached files open with Languagetool activated as described in bug 161858,
but I am told that not everybody's LO crashes.
2. Follow the instructions after crash to recover all documents and save the
corrupted one (as prompted) in a folder, I am including snapshots
Actual Results:
There are several issues here.
1. The document should not be corrupted in teh first place, but I am told it is
2. In the procedure I am told that it cannot be repaired and not be opened
3. In another window I am told that it was indeed recovered: it says Original
document recovered with an orange "V" instead of a green one and simply
"Successfully recovered".
What is the meaning of the different colours (for the Vs, I also saw a red one
once) and explanations? Why does it warn you that it cannot be repaired in one
window and that it is recovered in the next?
Why does it prompt you to save it in the last step, but opens the original one
after that? I thought that the "safe" one was the one I saved, but discovered
(so it seems) that the one LO re-opens in its current location (we are useing
Gdrive to share documents, so it is crucial for versioning and sharing that we
keep documents there), where it is perfectly functioning.
Expected Results:
There should be no crash and no corruption and no contradiction in the recovery
windows, and no saving of the "corrupted" file since it is confusing for the
user, or else one should explain better the meaning of the steps.
Reproducible: Always
User Profile Reset: No
Additional Info:
Version: 24.2.5.2 (X86_64) / LibreOffice Community
Build ID: bffef4ea93e59bebbeaf7f431bb02b1a39ee8a59
CPU threads: 8; OS: macOS 14.5; UI render: Skia/Metal; VCL: osx
Locale: en-US (en.UTF-8); UI: en-US
Calc: threaded
--
You are receiving this mail because:
You are the assignee for the bug.
