https://bugs.documentfoundation.org/show_bug.cgi?id=93281
--- Comment #6 from Marcos Capelli <marcos.cape...@gmail.com> ---
(In reply to Robinson Tryon (qubit) from comment #1)
Hello Robinson,
Thanks for your attention; here are the answers to your questions:
Q: This is an ARM-based system, right?
A: Yes, the system is based on a "Qualcomm Snapdragon 200 MSM8210 - ARM
Cortex-A7" CPU.
Q: What happens if you force-quit LibreOffice Viewer and/or restart the phone?
A: Let's see:
I went into the Android "configurations/applications/LibreOffice Viewer" and
clicked on the "force interruption" button. After a couple of seconds that
button went into a disabled state, so I assumed that the application was
successfully interrupted (please refer to "Force interruption screenshot" PNG
file in the attachments session of this bug report). After that, I tried to
open a document file; the application launched, but it crashed again. If this
procedure is not what you refer to as "force-quit", please let me know so I can
do the test.
Tried to do that same "force interruption" + restarting the phone. Did not
work.
Tried to restart the phone only. Did not work, too.
Exitting LibreOffice Viewer upon a crash (i.e., by clicking the "OK" button of
the error message) causes the application to close without affecting any other
phone functionalities.
If I relaunch the application, browse folders through it and try to open any
file, it crashes, so I have to click the "OK" button of the error message and
exit the application.
If I use a file manager ("File Commander", for instance) to select any document
file and click on it to open, LibreOffice Viewer is called (because of the file
extension associated), then it starts loading itself but, before the document
file can be viewed, the application crashes and I have to click the "OK" button
of the error message to exit the application.
So this means that no matter if I click on a file to launch LibreOffice Viewer,
or firstly start the app to open a file through it. The application will crash,
and clicking the "OK" button of the error message is always needed.
If you would like to see what this "error message" that I refer to looks like,
please see attached "Error message screenshot" PNG file in the attachments
session - words in Portuguese mean "The LibreOffice Viewer has stopped", with
the options "INFORM" and "OK").
Q: Does reinstalling LibreOffice Viewer fix the problem?
A: I uninstalled and then installed again from Google App Store. The very same
version (5.0.0.0.alpha1+, Build ID: ab465b9), and got the very same results.
Q: Would it be possible for you to attach the original ODT file?
A: Sure; please see it named as "ODT file" in the attachments session of this
bug report.
By the way let me share the following:
1- After reinstalling LibreOffice and trying to open the ".odt" file, it opens
successfully for the first time. If I try to open the VERY SAME file,
LibreOffice will not open it, and will not open any other document files as
well.
2- In this other test, after reinstalling LibreOffice and trying to open the
".odt" file, it opens successfully for the fist time. If I try to open A
DIFFERENT document file, LibreOffice will not open that different document
file, and will not open any other document files as well - please notice that
this test is slightly different than the above.
3- Then I repeated the two tests above, but now using an ".ods" file as the
first file to be opened. Results are all the same: the ".ods" file is
succesfuly opened just once after each LibreOffice reinstallation, and then it
never more can be opened, as well as any other document files.
4- The ONLY one condition in which the application seems to work is when I
launch LibreOffice Viewer WIHTOUT OPENING any document file - meaning that the
application is launched and apparently is ready to open document files, since I
can browse the folders through it, check the settings, check the "about"
information, and other things different than viewing a document file. No
problems happen in this condition, and I can leave the app without an error
message appearing...
I hope this information can add some value to the investigation. I'll be glad
if I can help any further.
Cheers,
Marcos Capelli
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