https://bugs.freedesktop.org/show_bug.cgi?id=54923
Roman Eisele <b...@eikota.de> changed:
What |Removed |Added
----------------------------------------------------------------------------
Status|UNCONFIRMED |NEEDINFO
Severity|major |critical
Ever confirmed|0 |1
--- Comment #18 from Roman Eisele <b...@eikota.de> ---
Dear bug reporter,
I am sorry for the delay in processing your report! It does not mean that we
would not appreciate your help. The problem is just that we currently don’t
have much bug wranglers dedicated to Mac OS X, and I (being one of them, and
currently the guy for all Mac-accessibility-related crashes and hangs ;-) was
busy with an inspection of all the known Mac-accessibility-related bugs (please
see attachment 67635 if you are interested). Having finished it, I now turn to
your report.
However, as you wrote:
>IF YOU CAN RECREATE IT YOU CAN FIX IT!
This is correct in most cases. But the problem is that I can NOT reproduce it,
not even by following your steps given in comment #9 :-(. This might be very
well be explained just by your hint (comment #14) that this crash could be
specific to Lion (Mac OS X 10.7), but I am still using Snow Leopard (10.6) and
need to stay with it for technical reasons. So I will need to ask somebody else
who uses Mac OS X >= 10.7 if he can reproduce it; but before I do so, I need to
collect as many facts as possible.
Here is a quick summary of your results (for reference):
* Steps to reproduce: see comment #9
* Crash occurs with LibreOffice >= 3.6.2.1
* Crash may be specific to LibreOffice on Mac OS X 10.7 (Lion)
* Crash seems to require that in the System Preferences,
section “Universal Access”, the option “Enable access for
assistive devices” is checked.
And here are some of my notes:
* Interesting enough, the log files you have attached are different
from all others which I can remember for LibreOffice on Mac OS X,
so could be a special issue.
* Most of your log files are very similar to each other, the exceptions
are attachment 67133 and attachment 67307 (stack trace different),
and partially attachment 67305.
* I can find explicit reference to Mac accessibility stuff only in
attachment 67133, attachment 67305, attachment 67307
(all three show calls to sendAccessibilityNotification())
and attachment 67527 (mentions XAccessibleEventListener).
* Most stack traces show that the crash happens in libobjc.A.dylib,
after different calls to Apple code, not LibreOffice code;
the place where we switch from LibreOffice code to Apple’s code
is always (?)
16 com.apple.AppKit 0x95885752 -[NSApplication
nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
17 libvcllo.dylib 0x01ae99bf AquaSalInstance::Yield(bool, bool) + 1183
* As a non-programmer, I would think this means that we are
here:
http://opengrok.libreoffice.org/xref/core/vcl/aqua/source/app/salinst.cxx#759
or here:
http://opengrok.libreoffice.org/xref/core/vcl/aqua/source/app/salinst.cxx#777
But this spare knowledge does not help us much, until we can reproduce this
issue. To make this as easy as possible, I need to ask you some more questions:
1) As you mention, you have checked the option “Enable access for
assistive devices” in the System Preferences, section “Universal
Access”. Now:
-- Do you have ANY other of the options in “Universal
Access” checked, too, e.g. “VoiceOver”, “Zoom”, “Display: White on
Black” or “Display: Use grayscale”?
-- Do you have checked “Show Universal Access status in the menu bar”?
-- Do you have checked any of the options in the other tabs of
“Universal Access”, i.e. under “Hearing”, “Keyboard”, or
“Mouse and Trackpad”?
2) Do you use any window management utility for Mac OS X, i.e. a little
application, app or utility which helps to arrange, resize, restore
the user interface windows, like
* AquaSnap
* BetterSnapTool
* BetterTouchTool
* Breeze
* Cinch
* Divvy
* DoublePane
* Flexiglass
* HyperDock
* iSnap
* Moom
* RightZoom
* ShiftIt
* SizeUp
* SizeWell
* Spectacle
* Stay
* TileWindows
* WindowTidy
or something similar?
3) Do you use any special software which could be related to accessibility
stuff, e.g. a screen reader, screen magnifier, speech recognition
software, a text-to-speech application, or similar?
-- Do you use any special hardware which could be related to accessibility
stuff, e.g. a refreshable braille display or braille terminal?
(Please do not wonder about these questions, I do NOT want to insult you
by calling you “blind” or so ;-) I just need to ask, because IIRC
there were some issues related to such software/hardware!)
4) Can you please try if a fresh LibreOffice user profile helps to fix the
problem, or at least changes anything? To do so, please:
a) Quit LibreOffice, if running.
b) Go to
<Your main drive>/Users/<Your user folder>/Library/Application Support/
c) In this folder, there should be a folder called “LibreOffice”,
which contains most LibreOffice settings (and therefore is called
the “user profile folder”).
Just rename this folder so something else, e.g. “LibreOffice-old”.
d) Start LibreOffice again (the startup should take longer this time,
because LibreOffice creates a fresh user profile).
e) Test the issue again. Does this change anything?
Sorry for all these questions, but answers to them could help us to reproduce
(and hence to fix) the issue.
Thank you very much in advance!
--
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