https://bugs.documentfoundation.org/show_bug.cgi?id=140983
Bug ID: 140983
Summary: Help takes 22 seconds to fully load the page on Chrome
and Edge
Product: LibreOffice
Version: 7.0.4.2 release
Hardware: x86-64 (AMD64)
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: Documentation
Assignee: libreoffice-bugs@lists.freedesktop.org
Reporter: bill.spar...@uwclub.net
CC: olivier.hal...@libreoffice.org
Description:
While working on a spreadsheet, for example, I press F1 or select Help /
LibreOffice Help. My default browser opens (Chrome in my case) and the right
half of the help page loads instantly. There is then a delay of 22 seconds,
with the progress indicator on the tab going round and round, before the topic
list on the left of the help page opens.
With the help page open, I can often recreate this delay by switching to
another module using the Module drop-down menu. This is step does not
consistently recreate the delay, however. Some modules never exhibit this
delay, while others (predominantly Calc, Writer and Chart) re-create the delay
maybe half of the occasions.
I can get this problem in the Chrome and Edge browsers but not in the Firefox
browser. So the bug is probably in the browser but only LibreOffice help seems
to trigger it.
Chrome Version 88.0.4324.190 (Official Build) (64-bit)
Edge Version 89.0.774.50 (Official build) (64-bit)
Firefox 85.0 (64-bit)
I am using the downloaded help.
Steps to Reproduce:
1. Open a document
2. Select Help | LibreOffice Help (With Chrome or Edge as the default browser)
3.
Actual Results:
There is then a delay of 22 seconds, with the progress indicator on the tab
going round and round, before the topic list on the left of the help page
opens.
Expected Results:
Help should open instantly, as it does with Firefox.
Reproducible: Always
User Profile Reset: No
Additional Info:
Version: 7.0.4.2 (x64)
Build ID: dcf040e67528d9187c66b2379df5ea4407429775
CPU threads: 16; OS: Windows 10.0 Build 19041; UI render: Skia/Raster; VCL: win
Locale: en-GB (en_GB); UI: en-GB
Calc: CL
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