https://bugs.documentfoundation.org/show_bug.cgi?id=150111
Bug ID: 150111
Summary: LibreOffice crashes on launch with a KERNELBASE.dll
error unless Hardware Acceleration is off
Product: LibreOffice
Version: 7.2.7.2 release
Hardware: x86-64 (AMD64)
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: LibreOffice
Assignee: libreoffice-bugs@lists.freedesktop.org
Reporter: melv...@gmx.de
Description:
When launching LibreOffice it does not start. It crashes, leaving soffice.bin
as a suspended and unkillable process on Windows 11.
I have clean installed LO and made sure to completely remove my user profile.
I started with version 7.2.7, then I upgraded to 7.3.5
It does launch in Safe Mode, did a reset to factory defaults, no use, removed
hardware acceleration as a test and LO starts and works again.
Grafic driver is nVidia GameReady v. 516.59, multiple monitors attached, main
has nVidia G-Sync (variable refresh rate)
Windows Error Report (german)
Name der fehlerhaften Anwendung: soffice.bin, Version: 7.3.5.2, Zeitstempel:
0x62d2d25a
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.22000.795,
Zeitstempel: 0x960371d1
Ausnahmecode: 0xc00000fd
Fehleroffset: 0x000000000005937f
ID des fehlerhaften Prozesses: 0x46cc
Startzeit der fehlerhaften Anwendung: 0x01d89e8c7583bded
Pfad der fehlerhaften Anwendung: C:\Program
Files\LibreOffice\program\soffice.bin
Pfad des fehlerhaften Moduls: C:\Windows\System32\KERNELBASE.dll
Berichtskennung: f0ff9e12-364e-4a63-915d-dccdfd82ab38
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Steps to Reproduce:
1.Start LibreOffice
2.
3.
Actual Results:
no LibreOffice splash screen or main app
Expected Results:
usable LibreOffice instance
Reproducible: Always
User Profile Reset: Yes
OpenGL enabled: Yes
Additional Info:
OpenGL Extension Viewer:
OpenGL version 4.6.0 NVIDIA 516.59
OpenGL Core Features 100% Available (OpenGL 3.0 - 4.6 + ARB)
Vulkan Version 1.3.205
LibreOffice About:
Version: 7.3.5.2 (x64) / LibreOffice Community
Build ID: 184fe81b8c8c30d8b5082578aee2fed2ea847c01
CPU threads: 20; OS: Windows 10.0 Build 22000; UI render: Skia/Raster; VCL: win
Locale: de-DE (de_DE); UI: de-DE
Calc: threaded
LibreOffice Grafic test (Options > LO > View) results:
Graphics Backend used: skia
Passed Tests : 53
Quirky Tests : 51
Failed Tests : 0
Skipped Tests : 5
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