https://bugs.documentfoundation.org/show_bug.cgi?id=155143
Bug ID: 155143
Summary: LibreOffice Apps crashes when scrolling document with
the mouse on 4K screen
Product: LibreOffice
Version: 7.5.1.2 release
Hardware: x86-64 (AMD64)
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: Writer
Assignee: libreoffice-bugs@lists.freedesktop.org
Reporter: marci...@gmail.com
Description:
The problem started when I changed the monitor to the 4K model about a year
ago. I connected my old monitor as a second. I set 4K resolution on new monitor
with scale 175% and the old one works with 1920x1200 with 100% scale.
I worked with documents like normal. Some edit, copy, paste and when I scrolled
the document the app freezes for a few seconds and then closes. All opened
documents close without any question about save, so all work withut save is
lost.
It happens on my PC at work and at home. Both have the same configurations of
monutors (4K+1920x1200). It also was reported by my friend after buying 4K
monitor. He has only one monitor.
Steps to Reproduce:
1. Open any document in Writer, Calc or Impress
2. Edit like always
3. Scroll document with the mouse
Actual Results:
When scrolling the document in Writer, Calc or Impress the whole LibreOffice
crashes. Without any warning or information about crash. All LibreOffice apps
and all opened documents just close. The app first freezes, then after few
seconds closes.
Expected Results:
It shouldn't crash :(
Reproducible: Sometimes
User Profile Reset: Yes
Additional Info:
I selected Writer but the problem exists also in Calc and Impress.
The same problem exists in 7.5.2.2. It happend also in some previous versions.
I don't remember all tested versions. I'm sure that I tested 7.4.3
(LibreOffice_7.4.3_Win_x64.msi) and some version from 7.3 line.
Some time ago I made more tests by installing old version from download
archive. I found that verion 7.2.6 (LibreOffice_7.2.6_Win_x64.msi) works
properly without crashes. I send this information to my friend and he also uses
this version without problems.
I also noticed that 7.2.6 works stable after the uninstalling the previous one
and installing this one then. When I installed 7.2.6 over the 7.4.3 it was no
stable.
About a month ago I decided to test the new version (7.5.1.2) and the problem
returned. After first crash I deinstalled LibreOffice. Then deleted user
profile in Windows. And installed 7.5.1.2 again. Today after crash I decided to
write this bug report.
If I can help with search of source of this bug generating some log/dump files
please let me know how to do it.
About the system: As I wrote all configurations with 4K monitors. Also all with
Windows 10 Polish. All with NVIDIA graphics.
The last words: Few minutes ago I deinstalled 7.5.2.2 and installed 7.2.7.2. I
opened few documents (Writer, Calc and Impress). I scrolled them all. And it
seems to be stable, like the 7.2.6.
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