On Mon, Oct 29, 2012 at 12:19:51PM +0100, Florian Effenberger wrote:
> OTRS indeed lacks some documentation, but was up to now mostly used
> internally by the admins.

A little bit of advertising (e.g. by documentation) sure cant hurt. And it
might also make people realize it to be a good solution for their problems and
prevents reinventing the wheel in other teams -- which we should absolutely
avoid. ;)

Best,

Bjoern
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