Robinson Tryon wrote:
Hi all,
As mentioned in the ESC call, it could be helpful to add a new
Bugzilla Status that encompasses bugs that have been abandoned/don't
have enough data.
=> What type of bugs would this cover?
* User isn't willing to share private document with anyone, and we
can't reproduce
if the user don't wanna share data where we can reproduce his/her bug
it's not a valid bug report.... anonymizing strategies are described in
the wiki to hide sensible data so there's no real excuse not to share files.
* Bug sits in NEEDINFO status for 6+ months
* (other situations?)
...
if the user don't wanna provide additional infos after 6 months of
waiting this is not a valid bug report...
consider that after 6 month you receive a NEEDINFO ping giving you an
extra month to give infos before being labeled as INVALID, so that's 7
months of waiting, a timeframe which should be enough to provide a valid
answer to many question
> => Reasoning:
>
> * We currently mark abandoned bugs as RESOLVED WORKSFORME, or RESOLVED
> INVALID, but an additional Status value could help us be more precise
> in indicating why a bug has been set aside.
> * An additional Status would allow us to be more diplomatic with tough
> users, and avoid the potential negatives of "INVALID" or "WORKS FOR
> ME" on such bugs
I think we should keep labeling those as INVALID
IMHO the time spent to implement this new
ABANDONED/EXPIRED/WHATEVERstate will be almost useless...
in both cases the fault of the bug closure is the reporting user
so I really do not care at all being diplomatic with people who don't
provide necessary informations.
just my 2 cents
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