Can someone please point me to someone who can help me solve the problem
below.
I'm loosing customers daily. I've appended this problem several times
now with no takers.
Getting desperate .....I'll take any info right about now :-)
Thanks !!!!!!!!
I am having a problem retrieving specific images from one particular
website
(auctions.goto.com) using the LWP::Simple function - getstore. The
original
problem is described at the end of this append.
The tech support people at Auction.Goto.com want me to supply them with
an
HTTP trace from my side showing what getstore is issueing and what it
gets
back. I contract with a website provider so I'm not really sure I'm
going to be able to supply this and I don't know how to do it anyway.
I've included what they are asking me for, about getstore, here -
Response received from GoTo Auctions support people -
......to investigate this further I'll need an HTTP trace from him on
what getstore is doing to create these image requests, and what he gets
back
when it fails. We don't use perl here so I don't have a good setup to
test
this internally.
Can someone please help me on how I can gather more problem isolation
data on my end when I request one of these images using getstore so I
can provide it to auction.goto.com ? My customers are getting very
discouraged
(it sometimes takes 5-10 minutes to get one image).
Thank You,
Steve Borruso
The original problem is described here using the email that I sent to
the
auctions.goto.com support department -
Problem description as sent to auctions.goto.com -
The problem seem to consistently happen with a select group of her
photos.
When I request one of these particular image files from your server (one
at a time), it takes several minutes to complete and once it does, only
a partial
image is returned. It appears that maybe the connection is being
broken at your end before transmitting the whole file, my application
then times out, and is left with a partial image.
It does not seem to have anything to do with file size since many other
image files that work fine are of a similar size.
My application is a perl CGI program that is utilizing the - libwww-perl
library (LWP::Simple) getstore function to retrieve
the image file from your site. (end of problem description that I sent)
