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Today's Topics:
1. Microsoft struggling to sell Copilot to corporations ..
employees want ChatGPT (Stephen Loosley)
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Message: 1
Date: Thu, 26 Jun 2025 23:17:26 +0930
From: Stephen Loosley <[email protected]>
To: "link" <[email protected]>
Subject: [LINK] Microsoft struggling to sell Copilot to corporations
.. employees want ChatGPT
Message-ID: <[email protected]>
Content-Type: text/plain; charset="UTF-8"
Microsoft is struggling to sell Copilot to corporations - because their
employees want ChatGPT instead
By Mike Moore, Ellen Jennings-Trace published yesterday
https://www.techradar.com/pro/microsoft-is-struggling-to-sell-copilot-to-corporations-because-their-employees-want-chatgpt-instead
* Copilot is struggling to win over workers
* Microsoft is trying to push its AI chatbot Copilot, but is hitting roadblocks
* ChatGPT launched much earlier, giving the model a head start
AI chatbot models like ChatGPT and Microsoft Copilot are gaining huge traction
in the workplace and beyond, but OpenAI's model is reportedly starting to show
dominance in the business world.
A Bloomberg report has claimed even businesses which have purchased Copilot
plans are struggling to convince users to make the switch, with drugmaker Amgen
buying a 20,000 user plan, only to have employees continue using ChatGPT over a
year later.
It is not the only customer to report issues, as workers shun Microsoft Copilot
in favor of ChatGPT, which is used more at home and thus become more familiar
to many.
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proactive AI companion
A head start
Microsoft does use OpenAI?s models to power Copilot, and offers very similar
features to ChatGPT, with information summaries, email drafting, data analysis,
and image generation.
That being said, ChatGPT?s momentum and existing user base seems to be giving
the chatbot the edge.
As of June 2025, ChatGPT has almost 800 million weekly active users, and 3
million paying business users, whereas Copilot has stagnated a little, with 20
million weekly users for the past year.
Theoretically, the race should be a little more even, since Windows is such a
dominant operating system in the professional world. Microsoft salespeople have
traditionally been able to use Windows compatibility as an effective selling
point, but that?s no longer the case, the report suggests;
?The company?s [Microsoft?s] salespeople knew ChatGPT dominated the consumer
chatbot market, but expected Microsoft to own the enterprise space for AI
assistants thanks to decades-long relationships with corporate IT departments.
But by the time Microsoft began selling Copilot to businesses, many office
workers had already tried out ChatGPT at home, giving the chatbot a first-mover
advantage.?
Despite negotiating with companies such as Volkswagen, Accenture and Barclays,
which all signed deals for over 100,000 accounts in agreements worth ?tens of
millions? a year, Microsoft still lags behind OpenAI in its user base, and
organizations are having to encourage workers to use the chatbot.
The news comes after Microsoft has announced largescale layoffs, with between
6,000 and 7,000 jobs worldwide expected to be cut - amounting to nearly 3% of
the firm?s workforce - just two years after 10,000 personnel were made
redundant (5% of the workforce).
Ellen Jennings-Trace Staff Writer
Ellen has been writing for almost four years, with a focus on post-COVID policy
whilst studying for BA Politics and International Relations at the University
of Cardiff, followed by an MA in Political Communication. Before joining
TechRadar Pro as a Junior Writer, she worked for Future Publishing?s MVC
content team, working with merchants and retailers to upload content.
==
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