Prior to 2020 starting, I was excited to get my initial Linphone account set up
but it was *not* a good experience and I've not yet been able to use any
Linphone functionality. Perhaps someone can point me toward a good resource for
set up that I can share with my less technical users? Or is Linphone
exclusively geared for software/developer/telecom engineers to set up and
rollout to users?
I'd like to have others on my team leverage the capabilities (and security!) of
Linphone vs. all other options, but if *my* initial experiences are this
confusing, befuddling and non-intuitive, rolling-out Linphone to my team may
prove to be a support nightmare.
NON-INTUITIVE SET UP
Just so you know why I'm surprised that I was unable to easily setup my own
account, I own a web development firm and am a long-time tech support guy for
family, friends and colleagues, not just with computers but also with
networking and IoT devices. As such, I thought setting up Linphone would be
trivial. It was not. In addition, I've set up and configured an Asterisk server
(five years ago ... but still) and have set up and configured IP phones with
our Telzio service.
DESKTOP:
a) Set up an account at Linphone and received a Sip identity, username,
domain/proxy, etc.
b) After downloading the desktop version, I couldn't get the desktop version to
work within the first 30 minutes.
c) This was the default that appeared: https://borsch.space/files/LP-Mac.jpg
IOS: Next I downloaded the iOS version on iPhone. It came pre-populated with
data which I replaced with the Sip identity, username, domain/proxy, etc. After
eight attempts (and various iterations of inputting account information) I have
not been able to get the iOS app to function, even when using the provided SIP
info: https://borsch.space/files/sb-sip.jpg
-------------------------------
I've scoured the 'net for good user documentation, but only found a user manual
four years old. What do others do to empower users? What about initial users
for set up?
~Steve
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