Hi Trent,

Your log is incomplete, please attach from the moment INVITE is sent.

Also most PBX providers use phone numbers starting with international prefix (like +33 for France). Ensure the URI you are dialing either contains the prefix or you have configured it in your account settings.

Cheers,

Sylvain Berfini
Software Engineer @ Belledonne Communications

Le 18/05/2021 à 00:31, Trent Creekmore a écrit :

    This is version 4.4.3 for Android

    I am connected to a PBX, so I can dial all the feature codes of
    the PBX when I dial them.

    However, when calling an actual phone number, I am getting “User
    not found” and call is never started.

    Here is some of the log which says nearly the same thing:

    2021-05-17 17:16:57:882 [org.linphone/linphone-android] MESSAGE
    [Context] Call state is [Error]

    2021-05-17 17:16:57:883 [org.linphone/linphone-android] MESSAGE
    [Notifications Manager] Call notification notifiable is Id: 25,
    local identity: null, myself: null, isGrouped: false, pending
    intent class org.linphone.call.CallActivity

      * 2021-05-17 17:16:57:884 [org.linphone/linphone-android]
        WARNING [Contacts Manager] Couldn't find friend...

    2021-05-17 17:16:57:885 [org.linphone/linphone-android] MESSAGE
    [Notifications Manager] Notifying 25

    2021-05-17 17:16:57:887 [org.linphone/linphone-android] MESSAGE
    [Service] Destroying video overlay

    2021-05-17 17:16:57:887 [org.linphone/linphone-android] MESSAGE
    [Manager] Call state is [Error]

    2021-05-17 17:16:57:894 [org.linphone/liblinphone] MESSAGE
    Linphone core [0x9a40bc00] notified [call_state_changed]

    2021-05-17 17:16:57:894 [org.linphone/liblinphone] MESSAGE
    [ToneManager] [0x804c52e4] state changed : [None, LinphoneCallError]

    2021-05-17 17:16:57:894 [org.linphone/liblinphone] MESSAGE
    [ToneManager] stop

    2021-05-17 17:16:57:894 [org.linphone/liblinphone] MESSAGE
    [ToneManager] nothing to stop

    2021-05-17 17:16:57:894 [org.linphone/liblinphone] MESSAGE
    [ToneManager] [0x804c52e4] state changed : [None, LinphoneCallError]

    2021-05-17 17:16:57:894 [org.linphone/liblinphone] MESSAGE
    [ToneManager] doStopToneToPlaySomethingElse

    2021-05-17 17:16:57:894 [org.linphone/liblinphone] MESSAGE
    [ToneManager] doStartErrorTone [4]

    2021-05-17 17:16:57:894 [org.linphone/liblinphone] MESSAGE
    CallSession [0x804c52e4] moving from state LinphoneCallError to
    LinphoneCallReleased

                  2021-05-17 17:16:57:894 [org.linphone/liblinphone]
    MESSAGE [ToneManager] [0x804c52e4] state changed : [None,
    LinphoneCallReleased


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