Except when dealing with an OCO module, IBM is the only one capable of working on the problem, so most of those options aren't applicable. Sigh. I guess I did misunderstand, so I owe Craig an apology for sending him down the wrong road to get help. Sorry about that, Craig. Next time I'll know better. :(
Mark Post -----Original Message----- From: Alan Altmark [mailto:[EMAIL PROTECTED]] Sent: Thursday, January 24, 2002 9:55 AM To: [EMAIL PROTECTED] Subject: Re: QETH Driver failure On Wednesday, 01/23/2002 at 10:19 EST, "Post, Mark K" <[EMAIL PROTECTED]> wrote: > I must have misunderstood something that was being said in the past about > IBM support of Linux/390. If someone like Craig is getting segfaults in the > QETH OCO driver for Linux/390, I thought he could open up a problem record > with the IBM support center to get it looked at. Does he have to buy an IBM > maintenance license to do that? (Here we go again, I can see it now...) Or > is his only option to try to get some help from the Boeblingen folks who > subscribe to the mailing list? This is something I need clarified for > myself for future reference. (And if anyone in Boeblingen is reading, the > raw kernel oops is at the bottom. Craig can run it through ksymoops for you > if you contact him.) If you want traditional defect support, you will need to buy a support contract from someone (IBM, the vendor, or a 3rd party). Otherwise, you can e-mail us at [EMAIL PROTECTED] and we'll respond on an "as-available" basis (see the Developerworks web page), or you may get some help on this list. Regards, Alan IBM Senior Software Engineer z/VM Development, Endicott, NY Phone 607.752.6027 fax 607.752.1497 t/l 852
