> Is anyone offering 24/7 support for Debian such as the support offered by > SuSE/RH? That's often the only way I can sell a software platform to > management is decent software support.
An "old hand's" perspective: I started supporting enterprise systems for banks back in the late 1960s. Apart from clunky terminals my main resource in the field was IBM's dear old EWS - the "Early Warning System" on microfiche. Over the years I've used every vendor's tools - I have very fond memories especially of NAS/HDS' "SPIRE" system written by Dick Finch. Informal it may be, but these days I find Google Groups (Google's indexed exposure to Usenet) an incredible resource. Open source is also open discussion - I've had great success over the past few weeks in that just about every issue I've hit (including a real nasty CD-ROM hardware misconfiguration problem) has popped right out of a search on http://groups.google.com -- Phil Payne http://www.isham-research.com +44 7785 302 803 +49 173 6242039
