That's not 100% correct, but I think I know what the rep is referring to. Indeed, Oracle database (and most other Oracle products) are not certified on VMware, SLES (Xen), RHEL (Xen), Solaris (xVM), etc. in the x86 world. Oracle Database is certified on Oracle VM *only* for both Windows and Linux guests. What they want you to do is buy Oracle VM (their x86 Xen respun). In fact, ideally you're running their database on their Linux distribution using their virtualization product and managing it all with their management tool and naturally getting support for all this from them. Anyway, you're running a non-certified configuration if you run within any other x86 virtualization technology. That does not mean you're not "supported", just that you're not "certified". The distinction is that if you're guest is not running under OVM and the problem you're calling them about is something they've never seen before, then the burden is on you to reproduce that problem in a certified configuration (i.e. on a guest under OVM or Linux on bare metal) before they will help. If it is a problem they've seen before, they'll help you..
On the other hand, Oracle on zLinux running under zVM *is* certified. The document explaining this and listing which non-Oracle virtualization technologies are supported (all architectures) is here: http://www.oracle.com/technology/products/database/clustering/certify/db _virtualization_support.pdf -Sam -----Original Message----- From: Linux on 390 Port [mailto:[EMAIL PROTECTED] On Behalf Of O'Brien, Dennis L Sent: Tuesday, December 02, 2008 4:00 PM To: LINUX-390@VM.MARIST.EDU Subject: We have been informed by an Oracle rep "that Oracle does not certify its programs on any Virtualization Software (to include VMware and zVM.)" and that "Oracle Support can't assist the customer until the virtualization software is removed" and the problem is duplicated. This strikes me as odd, considering that Oracle is encouraging their z/OS customers to move to mainframe Linux. Does Oracle expect them to run Linux in an LPAR, or run unsupported under z/VM? Or is this guy all wet? Dennis O'Brien "We have awakened a sleeping giant, and we have instilled in him a terrible resolve." -- Admiral Yamamoto, following the attack on Pearl Harbor ---------------------------------------------------------------------- For LINUX-390 subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: INFO LINUX-390 or visit http://www.marist.edu/htbin/wlvindex?LINUX-390 ---------------------------------------------------------------------- For LINUX-390 subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: INFO LINUX-390 or visit http://www.marist.edu/htbin/wlvindex?LINUX-390
