On Mon, Nov 26, 2007 at 01:04:25AM +0100, Rafael J. Wysocki wrote:
> On Monday, 26 of November 2007, Adrian Bunk wrote:
> > On Mon, Nov 26, 2007 at 12:00:28AM +0100, Rafael J. Wysocki wrote:
> > > On Sunday, 25 of November 2007, Adrian Bunk wrote:
> > >...
> > > > I don't care whether that's done with Bugzilla, some email based bug
> > > > tracker like the Debian bug tracker, someone putting emails manually
> > > > into some bug tracker like you are doing, or whatever else.
> > >
> > > That last solution doesn't scale very well ...
> > >
> > > How about using the system in which it's possible to report bugs using
> > > both
> > > email and a web interface?
> > >
> > > We can request that the address of the bug tracker be added to the Cc
> > > lists of
> > > bug reports sent by email and we can make it resend reports filed with it
> > > to
> > > the appropriate mailing lists and with the appropriate email headers.
> > > This is
> > > technically doable.
> >
> > You are trying to solve something that is not a problem.
>
> It _is_ a problem, because many bug are reported using email and not really
> tracked. The ones that I manually put into the Bugzilla are the tip of the
> iceberg (and BTW I'd prefer not to have to do that manually).
>
> Every bug reported by email and not responded to by the right people, that is
> not a recent regression, is currently lost. I'd like to avoid that, if
> possible.
This is solved by many other projects by asking the submitter to open a
bug for the issue when he sends it in an email.
The submitter then simply copies the information from his email to his
newly opened bug in the bug tracker.
-> no problem
> > It does not matter which medium we choose for getting bug reports.
>
> [Well, you said that we should use a web interface for that. ;-)]
I said a web interface is not worse than via email.
And it's enough.
(And I e.g. wouldn't oppose using the Debian bug tracker where the web
interface only allows reading and everything has to be done via email
if all kernel maintainers would agree to use this.)
> No, it doesn't, as long as the bug reports reach the right place. Now, the
> question is what's that.
>
> IMO, ideally, for each subsystem there should be a mailing list to send bug
> reports to. The Bugzilla should forward the reports to these lists. On every
> such list there should be (at least) one person responsible for responding to
> the bug reports, if no one else responds first, and for forwarding the reports
> to the appropriate developers. This person should also be responsible for
> monitoring the status of each bug report sent to his/her list.
After all discussions about crazy bug tracker features we are back at
the real problem:
Where do we find the tree these people grow on?
> _Every_ bug report sent (including invalid ones) should be recorded in a bug
> tracking system (be it the Bugzilla or whatever else) along with all of it's
> history (at least, refernces to the bug's history should be stored), no matter
> how it's been handled. Moreover, a bug can only be resolved as "fixed" if
> there's a pointer to the exact commit fixing it in the bug's history.
And back we are at crazy bug tracker features...
> > The only thing that matters is that we get bug reports resolved within a
> > reasonable amount of time.
>
> I'm not sure if that's generally possible:
> - What about the bugs that take 2 weeks or more to reproduce?
> - What about the bugs that we _don't_ _know_ how to fix?
We will never get 100% of all bugs fixed.
Let's get back to the fact that we have many bug reports that could be
fixed within a reasonable amount of time but are not.
> Rafael
cu
Adrian
--
"Is there not promise of rain?" Ling Tan asked suddenly out
of the darkness. There had been need of rain for many days.
"Only a promise," Lao Er said.
Pearl S. Buck - Dragon Seed
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