Wayne:
I couldn't get any support from Redhat also, so I went to FreeBSD - it is
much better and the support is great!!!!
George, W0LMN
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On Tue, 3 Nov 1998, Wayne Pascoe wrote:
> Date: Tue, 3 Nov 1998 19:58:43 +0200
> From: Wayne Pascoe <[EMAIL PROTECTED]>
> To: [EMAIL PROTECTED], [EMAIL PROTECTED]
> Subject: Re: RedHat Tech Support...
>
> I had some bad experiences with the RedHat support team about 4 months ago.
> I installed RedHat 5.0 and couldn't print (5.0 was all that was on our
> shelves... I don't know what was current). I opened a support ticket and
> received no help. I also didn't receive any of the freebies offered in their
> package. I guess those are for US residents only, so stuff the rest of the
> users / world huh?
>
> So yeah, they define installation VERY narrowly. If you can't boot I guess
> they help, but nothing else as part of the free support in the box. The one
> thing I didn't look at was paid-for-support. This may get better results,
> but I got brill results right here in the newbie list... Anyways, I'm a
> happy slackware user again ;-)
>
> ---------------------------------------------------------------------------
> Wayne Pascoe (GiT) [EMAIL PROTECTED]
>
> Many people are alive simply because it is illegal
> to kill them!
> -----Original Message-----
> From: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
> To: Kelvin Teh <[EMAIL PROTECTED]>
> Cc: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
> Date: 03 November 1998 05:57
> Subject: Re: RedHat Tech Support...
>
>
> >On Tue, 3 Nov 1998, Kelvin Teh wrote:
> >
> >> Does anyone out there have any experiences with RH tech support. I am
> >> thinking of purchasing the RH5.2 boxed set for the tech support but I do
> >> not know if it is worth it. Anyone care to comment?
> >
> >Be aware that RH defines tech support on installation very narrowly. If
> >the automatic installation procedure goes to the end normally, you have no
> >installation problems, and they wash their hands of you. If something
> >does not work after installation, they do not consider this part of the
> >support.
> >
> >In my experience, Slackware, once installed, has a better record for the
> >development amd typesetting systems working "out-of-the-box" than does RH.
> >But, I last compared things a little over a year ago.
> >
> >Good Luck,
> >
> >Gordon A. Gallup Dept. of Physics and Astronomy
> >University of Nebraska-Lincoln Lincoln, NE 68588-0111
> >Voice: (402)472-1230 FAX: (402)472-2879
> >http://www.unl.edu/physics/
> >
> >
>
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