http://blog.lpi.org/
".... Or think of it as a manager of 300 “knowledge workers”. It is as if nine people did not come into work that day. They did not call in sick. They did not take vacation. They simply did not show up. Any manager worth their salt would be very angry, wondering what happened to their employees. But the manager does not see these nine employees disappear, because the nine employees are there sitting at work, fighting with their computers. What would happen if we took ONE of those nine employees and trained them to be a good systems administrator? Could they help the other 299 people avoid problems with the computers they have? Perhaps lose only five minutes a day instead of fifteen? Would three of the nine missing people “show up” because we took one of the other six and made them a systems administrator? And the opposite might happen. If computers started working the way they were intended, there might be a lot less people who avoid using them. Productivity might go up outside of just having working equipment. People might actually enjoy working on the computer for a change. ..." ---hernan
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