Hi, On Thu, 1 Apr 2010, Robin Bowes wrote: > On 01/04/10 00:59, Eberhard Moenkeberg wrote:
>>> If you don't mention that the failed drive is a "one-year item" from Dell, >>> it is covered by your 3-year warranty. > > Er, I wouldn't think so - all Dell items have unique serial numbers. > They will know which items have 3-year support and which have only 1-year. > >>> Maybe too if you buy Seagate drives at second source. > > I doubt that very much too. Dell drives have Dell firmware. They're not > going let me send in generic Seagate drives for replacement. Ok, but if a Dell drive will fail and you put instantly a second-source drive in for it, you will return the Dell drive. And in a second phase, you could put your remaining second-source drives into all the hotspare positions, so they would be very late in a chance to get directly returned to Dell. >>> But my question is: why didn't you choose originally the 5-year warranty >>> from Dell? >>> You can get it, even if not choosable in the web interface. > > Our original systems have 3-year warranty. I have asked if the drives > can be delivered with 3-year warranty too. You can relong the warranty to 5 years for the whole system, and that would cover all Dell-delivered drives. >> And/or try to get an advertise for drives without tray - I am currently >> struggling for an empty 3,5" tray for R710 which can accept a 2,5" SATA >> SSD - Dell can't deliver what I want (at least my sales representative is >> too much straightened to really understand & act properly - I know it >> would be possible if I would know the part number), and the proper drive >> tray with 160 GB SATA disk (to throw away for me) shall cost me 160 Euros >> plus tax. >> So the trays are costly - ask to go without. > > I have been quoted the same price for the drive, with or without the > drive tray. Crazy, Dell, really. > You know you can buy drive trays here [1] don't you? Thanks, but my case is a special one: they don't offer 3,5" SAS-trays with an internal adapter for 2,5" SATA drives - which I would need to swap the SATA drive and put a SSD instead. > [1] > http://www.scsi4me.com/dell-0f238f-3-5-inch-sas-satau-drive-tray-caddy-carrier-for-poweredge-r410-r710-t610-etc.html Thanks again, also for all others frustrated by the Dell official sales persons. Viele Gruesse Eberhard Moenkeberg (emoe...@gwdg.de, e...@kki.org) -- Eberhard Moenkeberg Arbeitsgruppe IT-Infrastruktur E-Mail: emoe...@gwdg.de Tel.: +49 (0)551 201-1551 ------------------------------------------------------------------------- Gesellschaft fuer wissenschaftliche Datenverarbeitung mbH Goettingen (GWDG) Am Fassberg 11, 37077 Goettingen URL: http://www.gwdg.de E-Mail: g...@gwdg.de Tel.: +49 (0)551 201-1510 Fax: +49 (0)551 201-2150 Geschaeftsfuehrer: Prof. Dr. Bernhard Neumair Aufsichtsratsvorsitzender: Dipl.-Kfm. Markus Hoppe Sitz der Gesellschaft: Goettingen Registergericht: Goettingen Handelsregister-Nr. B 598 ------------------------------------------------------------------------- _______________________________________________ Linux-PowerEdge mailing list Linux-PowerEdge@dell.com https://lists.us.dell.com/mailman/listinfo/linux-poweredge Please read the FAQ at http://lists.us.dell.com/faq
